Maria Vanessa Morillo
Norcross,GA
Summary
Bilingual Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist / Sales Associate
Georgian Stone Corp.
10.2022 - 10.2023
- Served as first point of contact for customers, answering phones, emails, and in-person inquiries.
- Handled high volume of customers daily, providing product guidance and professional support.
- Processed customer orders, scheduled appointments, and managed front desk operations.
- Supported sales team by gathering client information and identifying solutions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Bilingual Technical Support Representative
Wolters Kluwer Tax & Accounting
11.2021 - 10.2022
- Resolved 20+ customer calls daily, including significantly higher volume during tax season.
- Delivered Tier 1 IT and software support using Salesforce ticketing system.
- Provided bilingual support, improving accessibility for Spanish-speaking clients.
- Prioritized urgent requests and maintained high customer satisfaction.
- Provided bilingual support to clients, addressing technical inquiries and resolving issues efficiently.
Receptionist
Atlanta Autos
03.2019 - 01.2021
- Welcomed and assisted visitors, managed phone systems, and scheduled service appointments.
- Supported administrative tasks such as filing, data entry, and document preparation.
- Maintained a professional and welcoming environment at the front desk.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Bachelor - Business Administration
Kennesaw State University
Kennesaw, GA01.2027
High School Diploma - undefined
Chamblee Charter High School
Chamblee, GA01.2020
Skills
- Customer Service & Client Relations
- Reception & Front Desk Operations
- Call Center & Help Desk Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Salesforce CRM
- Bilingual: English (Fluent), Spanish (Native)
- Office administration
- Data inputting
- Appointment scheduling
- Technical support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist / Sales Associate
Georgian Stone Corp.
10.2022 - 10.2023
Bilingual Technical Support Representative
Wolters Kluwer Tax & Accounting
11.2021 - 10.2022
Receptionist
Atlanta Autos
03.2019 - 01.2021
High School Diploma - undefined
Chamblee Charter High School
Bachelor - Business Administration
Kennesaw State University