Maria Verdino Kinzer
Largo,Florida
Summary
Accomplished RN Administrator with a proven track record at Dr Jennifer Hayes office /Visionary Centre for Women, enhancing patient satisfaction and outcomes through compassionate care and strong clinical judgment.
Strong policy & pro endure implementation. Skilled in patient education, team coordination, and implementing infection control measures. Achieved significant improvements in staff retention and patient care quality, demonstrating exceptional leadership and empathy.
Strong phlebotomy skills, documentation and attention to detail.
Overview
28
28
years of professional experience
Work History
RN Administrator
Dr Jennifer Hayes Visionary Centre for Women
11.2018 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral and intramuscular injections and monitored responses.
- Collaborated with physician to quickly assess patients and deliver appropriate treatment
- Educated patients on self-care techniques, promoting lifestyle changes for improved health.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new team members in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Implemented infection control measures within the officce, maintaining a safe environment for both patients and team members.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Evaluated patient histories, complaints, and current symptoms and requested outcomes.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated team events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized and executed quarterly staff training sessions/ team meetings keeping team informed on latest administrative protocols and technology.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Responsible for Accounts Receivable & Payable
Administrator Case Manager
DaVita Medical Group
11.2015 - 10.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements
- Negotiated with healthcare providers to ensure services were provided at best possible cost without compromising on quality.
- Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
- Evaluated patient histories, complaints, and current symptoms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
RN
Dr Jennifer Hayes
07.1996 - 11.2015
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, and intramuscular injections and monitored responses
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Reviewed patient history, took vitals, and documented appropriately in patient chart.
- .I tired supply levels while watching budget and adhering to minimum levels
- Monitored emergency equipment and maintained in working order,notified IT as needed.
- Trained new team members on policy, procedures & adherence to HIPAA and OSHA guidelines.
- Formulated and educated team members on new clinical processes.
- Assisted physician with office procedures as needed.
Education
Nursing
St. Petersburg College
Largo05.1980
Skills
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Quality Improvement
- Health Promotion
- Medication and IV administration
- Patient Assessment
- Team Coordination
- Patient education and counselinh
- Strong Clinical Judgment
- Physical assessments
- Nursing staff leadership
- Infection control measures
- Detail oriented
- Proficient in documentstion
Timeline
RN Administrator
Dr Jennifer Hayes Visionary Centre for Women
11.2018 - Current
Administrator Case Manager
DaVita Medical Group
11.2015 - 10.2018
RN
Dr Jennifer Hayes
07.1996 - 11.2015
Nursing
St. Petersburg College
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