Hi, I’m
Maria Veronica Gillespie
Buda,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
years of professional experience
Work History
StorageMart
Sales Representative
11.2022 - 06.2024
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Bluejack National
Residential Member Services Manager
01.2016 - 03.2022
Job overview
- Enhanced member satisfaction by overseeing all aspects of service delivery.
- Developed and implemented service strategies for improved member engagement.
- Trained team members to ensure consistent and high-quality service.
- Improved operational efficiency with streamlined processes and systems.
- Managed member feedback to enhance service offerings and address concerns.
- Led team meetings to align objectives and strategies with organizational goals.
Horseshoe Bay Resort
Culinary Coordinator
06.2011 - 01.2016
Job overview
- Coordinated team activities to ensure smooth project execution and timely delivery.
- Improved communication between departments by organizing regular meetings and follow-up sessions.
- Developed comprehensive reports for management to provide insights into project progress.
- Streamlined processes for efficiency, coordinating with various stakeholders.
Marriott Rivercenter/Riverwalk Hotel
Sales and Marketing Coordinator
02.2005 - 09.2010
Job overview
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
University of San Antonio San Antonio
Associate of Arts from Business Administration And Management
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
StorageMart
11.2022 - 06.2024
Residential Member Services Manager
Bluejack National
01.2016 - 03.2022
Culinary Coordinator
Horseshoe Bay Resort
06.2011 - 01.2016
Sales and Marketing Coordinator
Marriott Rivercenter/Riverwalk Hotel
02.2005 - 09.2010
University of San Antonio
Associate of Arts from Business Administration And Management
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