Maria Veronica Heaney

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
• Communicated with clients to understand interpreting needs and provide the best service possible.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.
• Created new patient referrals in the system
• Communicated with the client's parents to obtain Health Insurance ID numbers
• Writing and mailing letters to clients
• Filing medical records, test results, and initial evaluations in the patient's EHR

• Directed patients to exam rooms, fielded questions; and prepared for physician examinations.
• Obtain and document in EHR patient medical history, vital signs, medication information, symptoms, allergies, and current complaints at intake.
• Completed EKGs and other on-site waived tests
• Administration of vaccines, and other injections under physician guidance, planted PPD skin test.
• Perform medical records management, including filing, faxing, organizing, copyong, and scanning documents.
• Call and fax pharmacies to submit prescriptions and refills.
• Efficiently check in patients, update demographics, verification of active health insurance.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Process insurance claims, verifying coverage, and obtaining pre-authorization when necessary
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Optimized scheduling processes by implementing efficient software tools and organizational systems.
• Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Assisted patients with the mailing of: appointments, forms, and documents requested

• Checked patient vitals such as temperature, blood pressure, weight, heart rate, and blood sugar levels and documented in EHR.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Provided compassionate care, and high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Check and monitor patient vitals such as temperature, blood pressure, pulse oximetry, heart rate, and pain level.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Verified identity of patient or operative site.
• Provided preoperative and postoperative education to patients and families to manage recovery.
• Assisted with the transfer of patients to the recovery room from operating room, providing care and support.
• Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
• Provided teaching to post-op patients with the use of walkers, crutches, canes, and at-home care instructions.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vital signs such as temperature, blood pressure, heart rate, pain level, and blood sugar levels. Document in patient EMR
• Completed EKGs
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
• Ensured prompt response to call lights, addressing patient needs promptly.
• Reduced patient stress levels through effective communication and active listening skills.
• Conducted routine safety checks on equipment, promptly reporting malfunctions or safety concerns to appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed Office duties such as copying, faxing, scanning, filing, referrals, and prior authorization as needed.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client's medical history, medication information, symptoms, and allergies.
• Scheduled external testing and referral appointments
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Worked 4 years in High-Risk Maternity and Nursery Floor

• Checked patient vitals such as temperature, blood pressure, heart rate, and blood sugar levels, recorded in patient EHR
• Helped Mothers with daily activities, and taught Newborn care and Breastfeeding
• Provided emotional support and companionship to patients and their families, fostering a positive and caring environment
• Maintained accurate documentation
• Performed Newborn care, initial bath, assisted in circumcision room, and recorded vital signs, intake, and output.

Worked 14 years at WPCC Ambulatory Primary Care Clinic

• Efficiently check in patients, gather medical history, and update records.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Assisted physicians with GYN procedures
• Monitored Glucose levels
• Performed onsite wave testing
• Interpreted to and for Patients, Providers, Counselors, Social workers, Nurses and staff
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Taught patients about medications, procedures, and care plan instructions.
• Maintained stock room supply updated
• Clean and prepare patient consultation rooms to maintain hygiene standards
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed office duties such as medical records management, including filing, organizing, faxing, copying, and scanning documents.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Oriented and trained new staff on proper procedures and policies.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Empowered patients through education on self-management techniques for conditions such as diabetes or hypertension.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.