Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Victoria Asad

Maria Victoria Asad

Miami Beach,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Hotel Belleza
Miami Beach, FL
02.2023 - Current
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Front Desk Agent

Royal Stays Miami
Miami Beach, FL
11.2022 - 08.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Verified accuracy of room rates and other charges during check-in process.
  • Monitored security cameras in lobby area as needed.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Restaurant Manager

Kansas Restaurant
Miami Beach, FL
02.2020 - 06.2023
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

English Teacher -

Stratford Institute
Argentina
12-2012

Skills

  • Hospitality services
  • Customer Service
  • Guest Services
  • Customer Service Management
  • Guest Relations
  • Staff Management
  • Check-in and Check-out Procedures

Certification

  • Kaplan Dublin, Ireland. English Course

Languages

Spanish
Professional

Timeline

Front Desk Manager

Hotel Belleza
02.2023 - Current

Front Desk Agent

Royal Stays Miami
11.2022 - 08.2023

Restaurant Manager

Kansas Restaurant
02.2020 - 06.2023

English Teacher -

Stratford Institute

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Maria Victoria Asad