Marivi Galisanao
Bluefield,WV
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
27
27
years of professional experience
Work History
Branch Manager
Bank Of The Philippine Islands
Quezon City, Philippines
06.2014 - 07.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and office operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC and other similar regulatory rules.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans though weekly cold calling.
Officer for Corporate Communications
Bank Of The Philippine Islands
Makati City, Philippines
10.2008 - 06.2014
- Managed media relations and campaigns to address public communications in crisis situations.
- Acted as point of contact for inbound media related calls.
- Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Edited organizational publications such as stockholder reports and employee newsletters for internal and external audiences.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Represented company at multiple public forums and conferences.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
Employee Relations Officer
Bank Of The Philippine Islands
Makati City, Philippines
06.2008 - 10.2008
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Partnered with external providers to create and implement employee-concern initiatives (e.g. health etc).
Assistant Branch Manager
Bank Of The Philippine Islands
Quezon City, Philippines
11.1995 - 06.2008
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 16 branch employees and made recommendations regarding performance evaluations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coached and developed branch staff by offering constructive feedback and work-related training opportunities.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Protected company assets with strategic risk management approaches.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Arts - Broadcast Communication
University of The Philippines
Quezon City, Philippines03.1987
Skills
- Business Relationship Management
- Proactive and Focused
- Problem Anticipation and Resolution
- Attention to Detail
- Adaptable to Changing Conditions
- Social Perceptiveness
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Branch Manager
Bank Of The Philippine Islands
06.2014 - 07.2022
Officer for Corporate Communications
Bank Of The Philippine Islands
10.2008 - 06.2014
Employee Relations Officer
Bank Of The Philippine Islands
06.2008 - 10.2008
Assistant Branch Manager
Bank Of The Philippine Islands
11.1995 - 06.2008
Bachelor of Arts - Broadcast Communication
University of The Philippines
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