Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
References
Timeline
Generic

Maria Victoria Heng

Covina,CA

Summary

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Assistance Staff Analyst

ACDC COVID-19 Team
06.2023 - 12.2023
  • Participates in budget planning by reporting overspending and budget deficits to management
  • Analyzes preliminary budget requests and conducts studies of line budget items to distinguish if the allocated budget can support budget requests
  • Prepares and keeps budget summaries updated to reflect current spending and remaining balances; to help management be informed of budget conditions and make important decisions for redirection/reallocation and/or request for budget increase
  • Reviews and analyzes grant expenditure reports to capture all expenditures and input them into the budget Monitor tracker.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Helped implement staff training programs to encourage compliance with safety protocols.
  • Liaised with management and other departments to maintain smooth operations.
  • Helped organize staff recognition programs to recognize exceptional performance.
  • Supported colleagues with skill development and career development opportunities.
  • Scheduled and coordinated weekly staff meetings to maintain productive communication.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Administrative Aid

ACDC COVID-19 Team
05.2022 - 07.2023
  • Prepares and creates Budget monitor spreadsheets and invoice tracker spreadsheets to track encumbrances and balances for ACDC grants
  • Maintains all budget monitor integrity by keeping it up to-date, organized, and uniform
  • Evaluate, analyze, and review grant expenditure reports to create and prepare budget monitors for new grants
  • Review and validate and prepare invoices sent by vendors for processing
  • Attends monthly ACDC team meetings for updates
  • Carries out special projects as assigned by the supervisor
  • Works as a liaison between health vendors and the public health finance team regarding clinical registry inquiries and pending invoices
  • Regularly utilizes Outlook email, Microsoft Teams, Excel spreadsheets, and Microsoft Word.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed relational database to store information for reference, reporting, and analysis.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Maintained complex digital filing system for financial information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Administrative Aid

Logistic Team (La County Public Health)
01.2021 - 05.2022
  • Under minimal supervision, assists in analyzing and interpreting data for logistics for COVID-19 vaccination megapod sites
  • Assist in finding, evaluating, and selecting staff suitable for professional requirements needed by the MEGAPOD directors
  • Compiles and create staffing roster reports, updates, and inputs employee information in MSPHEP Create and inputs data in reconciliation spreadsheet Effectively communicates with team members using outlook, excel and Microsoft teams to provide administrative support, gathering information, analyzing problems, and preparing reports, rosters, and correspondence.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed relational database to store information for reference, reporting, and analysis.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Maintained complex digital filing system for financial information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Administrative Assistant II

Amang Rodriguez Memorial Medical Center
07.2017 - 03.2019
  • Provides administrative support to Admitting and Information section and Health Information Management department
  • The duties and responsibilities include answering telephone calls, interviewing clients, assisting patients and/or relatives, preparing admitting documents and reports, evaluating medical charts, and initiating research study.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Social Worker

Middlemore Hospital (The Memory Team)
06.2016 - 12.2016
  • Offers a specialized, comprehensive assessment for individuals with cognitive impairment and/or dementia in their own homes
  • Duties and tasks include interviewing individuals, assessing clients' memory and cognitive ability, participating in multi-disciplinary team intervention planning, performing driving assessment, developing and discussing client's care plan, educating caregivers and/or family, discussing appropriate referrals, providing advice to client's family, providing care coordination and liaison with other services, providing assistance and liaison for clients in Medical and Geriatric wards, monitoring client's progress, engaging in research, and engaging in research on conceptual medical framework.
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Coordinated external healthcare professionals to uphold high-quality, person-centred care.
  • Facilitated group therapy sessions to build supportive, communicative client networks.
  • Signposted resources for improved client and family access to mental health services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Developed and implemented individualized treatment plans for clients.
  • Implemented community outreach programs to promote mental health awareness.
  • Facilitated peer support groups to help clients connect with others.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Devised and implemented community-based programs to promote mental health awareness.

Community Support Worker

Lifeplus Inc.
02.2016 - 11.2016
  • Provide assistance and help to individuals with mental and behavioral illness in their daily activities which includes helping clients set and achieve goals, assisting mothers with babies, helping clients with laundry and housework, cooking meals, taking clients on outings, ensuring clients take medication, driving and accompanying clients to appointments, and assisting clients with limited mobility and/or capacities.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Advocated for clients for comprehensive service delivery and linkage to [Type] hospital, veterans' benefits opportunities and community agencies.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Planned and hosted on- and off-campus community service activities.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Received and resolved average of 50 calls each week regarding complaints and problems.
  • Received and resolved average of [Number] calls each week regarding complaints and problems.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Cultivated strong network of providers delivering necessary assistance to [Type] community.
  • Assisted clients with obtaining housing, employment and support resources.
  • Helped create comprehensive program to meet [Type] needs.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Managed cases of [Type] clients receiving social or community service support.

Social Worker

Stand Children Services
07.2015 - 11.2015
  • Provide therapeutic care and education that addresses individual's health, education, and social needs of children inside Stand children villages
  • Duties and tasks include engaging in interviewing children, assessing and evaluating children's social skills, engaging in developing Child's Care plan, participating in children's psychotherapy, making daily behavioral observational report, collaborating with children's parents and/or legal guardians, advising and referring caregivers and/or children's family, negotiating with children's family and/or legal guardians, engaging in practice informed research, proposing preventions, and participating in team meetings and staff conferences.
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Coordinated external healthcare professionals to uphold high-quality, person-centred care.
  • Facilitated group therapy sessions to build supportive, communicative client networks.
  • Signposted resources for improved client and family access to mental health services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Conducted home visits to assess clients' home environment and provide support.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Developed and implemented individualized treatment plans for clients.
  • Implemented community outreach programs to promote mental health awareness.
  • Facilitated peer support groups to help clients connect with others.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Devised and implemented community-based programs to promote mental health awareness.

Physical Therapist

Associated Medical Services
08.2010 - 12.2013
  • Restores patient's function, alleviates pain, and prevents disabilities by planning and administering medically prescribed rehabilitative management
  • Maintains safe and clean working environment, maintains patient confidence and protects hospital operations, reports changes in client's condition, and ensures client's work station is ergonomically correct.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Adapted therapy sessions and exercises according to patient progress and limitations.
  • Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
  • Recorded patient prognosis, treatment and responses into reports and patient charts.
  • Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
  • Delivered home care therapy to long-term care patients and assisted with ROM and stretching exercises.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
  • Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Created individualized exercise programs to improve patient mobility and function.
  • Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
  • Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
  • Coordinated patient care with interdisciplinary team of medical professionals and specialists.
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
  • Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
  • Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
  • Utilized evidence-based practices to improve patient outcomes
  • Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
  • Evaluated effects of treatment at various stages and adjusted treatments to achieve maximum benefit.
  • Administered therapeutic treatments to ease pain and facilitate healing of injuries.
  • Extended post-operative rehabilitation to improve surgical outcomes and recovery.
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Discussed rehabilitation and reconditioning options to improve patients' function and quality of life.
  • Used pain management and relaxation techniques to reduce discomfort and stress.
  • Used ERMs to chart patients' progress and update departmental records.
  • Provided physical therapy services in both inpatient and outpatient settings.
  • Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.

Education

Master of Social Work (Professional) -

University of Auckland
05.2017

Physical Therapist -

University of the East Ramon Magsaysay Memorial Medical Center
04.2005

Skills

  • Knowledge in medical terminology
  • Ability to perform medical transcription
  • Ability to do research studies
  • Have administrative experience
  • Have knowledge and experience in social work: assessment, interviewing, intervening and evaluation
  • File Management
  • Administrative Support
  • Safe Equipment Operations
  • Advanced [Software] Knowledge
  • Cleaning and Organization
  • Materials Restocking
  • Cash Handling
  • Customer Support
  • Data Entry
  • Schedule Coordination
  • Multi-Line Phone Systems
  • Performance Monitoring
  • Safety Compliance
  • Report Development
  • Project Assistance
  • Customer Service Understanding
  • Process Improvement
  • Employee Mentoring
  • Customer Relations Skills
  • Recordkeeping Expertise
  • Supply Replenishment
  • Inventory Restocking
  • Documentation Abilities
  • Payment Processing
  • Cleaning Skills

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].

Activities

  • Awarded a full scholarship grant under the New Zealand ASEAN scholars award in 2014
  • The Council of Social Work Education (CSWE) had recognized my master’s degree of Social Work in New Zealand as an equivalent of a master’s degree obtain from schools accredited by the CSWE in August of 2020.
  • Ability to speak, read and write in English and Tagalog

References

  • Sylvia Vidana, Health Program Analyst III (Current Supervisor), (818) 538-8211, svidana@ph.lacounty.gov
  • Stephanie-Ruiz Perez, Director of Budget and Administration (Previous Supervisor), (213) 288-8660, (213) 420-3171, sruiz-perez@ph.lacounty.gov
  • Sylvia Yon Shin, Assistant Nursing Director Administration, (213) 637-3940, yshin@ph.lacounty.gov
  • Stephanie Ikari, Administrative Assistant I, (714) 907-4688, sikari@ph.lacounty.gov
  • Gina Cipriani, Health Staff Analyst, (310) 989-2541, gcipriani@ph.lacounty.gov
  • Milagros Robles, Senior Intermediate Typist Clerk, (213) 288-8836, mirobles@ph.lacounty.gov

Timeline

Assistance Staff Analyst

ACDC COVID-19 Team
06.2023 - 12.2023

Administrative Aid

ACDC COVID-19 Team
05.2022 - 07.2023

Administrative Aid

Logistic Team (La County Public Health)
01.2021 - 05.2022

Administrative Assistant II

Amang Rodriguez Memorial Medical Center
07.2017 - 03.2019

Social Worker

Middlemore Hospital (The Memory Team)
06.2016 - 12.2016

Community Support Worker

Lifeplus Inc.
02.2016 - 11.2016

Social Worker

Stand Children Services
07.2015 - 11.2015

Physical Therapist

Associated Medical Services
08.2010 - 12.2013

Master of Social Work (Professional) -

University of Auckland

Physical Therapist -

University of the East Ramon Magsaysay Memorial Medical Center

Similar Profiles

CREATE PROFILE
Maria Victoria Heng