Maria Victoria Moreno
Easley,SC
Summary
Direct care professional well-versed in assisting special individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care.
My experience in being self employed has taught me the additional managerial skills necessary to the job.
Overview
16
16
years of professional experience
Work History
Salon Owner/Operator
East Main Street Pet Grooming
01.2018 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
Pet Groomer Apprentice
Auntie Deb's Hugs & Kisses Grooming
07.2008 - 01.2018
- Gained knowledge of different pet breeds and their specific grooming needs through hands-on experience.
- Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
- Continuously expanded knowledge of the pet grooming industry through research, networking, and attending relevant seminars or workshops.
- Participated in ongoing training sessions to continuously improve skills and stay current with industry trends.
- Improved customer satisfaction by providing attentive care to pets during their appointments.
- Contributed to a clean and organized work environment by maintaining grooming tools and equipment.
- Demonstrated attention to detail when executing precise cuts according to breed standards or owner requests.
- Provided compassionate care for pets with special needs or behavioral issues, ensuring their comfort during the grooming process.
Direct Care Worker
Excailibur Youth Services
01.2016 - 12.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Education
GED -
Higher Learning Adult Education
Greenville, SC01-2002
Skills
- Conflict Resolution
- Customer Relationship Management
- Professionalism
- Problem-solving aptitude
Timeline
Salon Owner/Operator
East Main Street Pet Grooming
01.2018 - Current
Direct Care Worker
Excailibur Youth Services
01.2016 - 12.2017
Pet Groomer Apprentice
Auntie Deb's Hugs & Kisses Grooming
07.2008 - 01.2018
GED -
Higher Learning Adult Education
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