Maria Victoria Nguyen
Torrance,CA
Summary
Dynamic Senior Business Manager with Hallmark Aviation Services, skilled in operations management and team leadership. Achieved significant service quality improvements through strategic process enhancements and effective vendor negotiations. Proven ability in risk assessment and mentoring, driving operational excellence and customer satisfaction in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Senior Business Manager
Hallmark Aviation Services
02.2025 - Current
- Managed daily operations to ensure seamless airport service delivery.
- Coordinated team schedules to optimize workforce allocation and efficiency.
- Implemented process improvements that enhanced service quality and customer satisfaction.
- Analyzed performance metrics to identify areas for operational enhancement.
Business Manager
Hallmark Aviation Services
06.1994 - 02.2025
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented process improvements to enhance service efficiency and customer satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Coordinated cross-functional teams to streamline workflows and improve operational performance metrics.
Flight Controller
Philippine Airlines
07.1982 - 01.1990
Education
Bachelor of Science - Business Administration
University of The Philippines
Manila, PhilippinesSkills
- Coaching and mentoring
- Operations management
- Risk assessment and management
- Staffing level maintenance
- Problem-solving abilities
- Team leadership
Timeline
Senior Business Manager
Hallmark Aviation Services
02.2025 - Current
Business Manager
Hallmark Aviation Services
06.1994 - 02.2025
Flight Controller
Philippine Airlines
07.1982 - 01.1990
Bachelor of Science - Business Administration
University of The Philippines
2-time CEO Awardee for Singapore Airlines
Singapore Airlines is one of the top rated airlines in the world know for their service. Annually, they recognize employees and service partners who excel in their field of service. I was chosen in 2007 as an individual awardee for an exceptional case involving a group of high profile business executives who I assisted in making their flight because of an inbound delay. This saved their important meeting overseas that they couldn't miss and with much coordination on the ground made it to their destination.
In 2017, I represented Los Angeles as the recipient of a team award. This time it was a team effort in providing assistance to a stretcher passenger connecting to another airline who had some challenges with the arrangements for their uplift on the connecting airline.