MARIA VICTORIA SEGURA
Bronx
Summary
FAA Certified Flight Attendant with experience independently managing cabin operations, ensuring passenger safety, and delivering exceptional customer service in fast-paced environments. Bilingual in English and Spanish with a strong background in aviation, luxury hospitality, and client relations. Recognized for professionalism, adaptability, conflict resolution, and creating positive guest experiences while maintaining the highest standards of safety and service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
TAO Hospitality Group
New York, NY
10.2025 - Current
- Deliver exceptional service in a high-volume luxury hospitality environment serving diverse and high-profile clientele.
- Coordinate and execute large-scale events accommodating 200+ guests while maintaining premium service standards.
- Anticipate guest needs and provide personalized experiences to ensure guest satisfaction and retention.
- Collaborate with management and service teams to ensure seamless event execution and operational efficiency.
- Manage multiple priorities simultaneously while maintaining attention to detail and professionalism.
Flight Attendant
GoJet Airlines
Newark, NJ
04.2025 - Current
- Ensure the safety, security, and comfort of passengers while serving as the sole flight attendant aboard the CRJ550.
- Conduct FAA-mandated safety demonstrations and respond effectively to medical, security, and emergency situations.
- Manage all cabin operations independently while maintaining compliance with company policies and federal regulations.
- Deliver exceptional customer service by addressing passenger needs, resolving concerns, and creating a welcoming onboard experience.
- Maintain professionalism and composure in high-pressure and time-sensitive situations.
Member Experience Associate
Equinox
New York, NY
05.2022 - 01.2025
- Delivered luxury-level customer service to members and guests in a premium fitness environment.
- Assisted with account management, scheduling, and guest inquiries while maintaining a welcoming atmosphere.
- Resolved member concerns and accommodated special requests with professionalism and empathy.
- Built strong relationships with diverse clientele through effective communication and problem-solving.
Client Services Associate
Chase Bank
Bronx, NY
05.2023 - 12.2023
- Assisted clients with financial service needs while maintaining a professional and customer-focused environment.
- Resolved customer concerns and provided solutions with accuracy and efficiency.
- Managed multiple priorities while ensuring compliance with company policies and service standards.
- Developed strong communication and relationship-building skills through daily client interactions.
Amenities Concierge
Elite Amenities
New York, NY
05.2021 - 11.2022
- Provided personalized concierge services to luxury residential clients.
- Assisted with event coordination, resident requests, and daily operations.
- Maintained a professional and welcoming environment while delivering exceptional customer service.
- Developed strong interpersonal skills through interactions with diverse residents and guests.
Education
High School Diploma -
CMSP 327 High School
The Bronx, NY06.2022
Skills
- Passenger Safety & Emergency Procedures
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Medical Emergency Response
- Public Speaking & Safety Demonstrations
- Luxury Hospitality & VIP Guest Relations
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Fluent in English & Spanish
- AED operation
- FAA Certified
Certification
- FAA Certified Flight Attendant
- CPR/AED Certified
- Bartending License & Alcohol Awareness Certification
- Lehman College – Dental Assisting Certificate Program
- Borough of Manhattan Community College – Coursework in Psychology
Timeline
Server
TAO Hospitality Group
10.2025 - Current
Flight Attendant
GoJet Airlines
04.2025 - Current
Client Services Associate
Chase Bank
05.2023 - 12.2023
Member Experience Associate
Equinox
05.2022 - 01.2025
Amenities Concierge
Elite Amenities
05.2021 - 11.2022
High School Diploma -
CMSP 327 High School