Maria Victoria V. Asuncion
Burlingame,CA
Summary
Hardworking and motivated professional with desire to take on new challenges and learn new skills. Adept at working effectively unsupervised, able to multi-task, manage staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Actively looking for a new role where hard work and dedication will be highly valued.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager - IT Finance and Administration
RCBC
Makati City, Philippines
02.2013 - 12.2023
- Effectively managed Finance and Administrative requirements for Information and Technology Shared Services Group. Provided timely financial reports and performance analysis to senior management, resulting in improved financial impact.
- Managed and monitored ITSSG financial resources including consolidation of annual forecasted budgets, analysis of variances, and allocation of costs for IT shared services.
- Ensured accurate processing of payment requests for IT-related projects and purchases through meticulous review, maintenance of expense monitoring file, and obtaining requisite management approval.
- Enhanced efficiency of contract tracking processes to provide Finance with real-time cost information.
- Oversaw IT contract reviews to monitor compliance with bank regulatory requirements and implemented procedures to enhance internal controls, safeguard company assets, and ensure accurate recording of business transactions.
- Maintained updated Technology Policies and Procedures of Shared Business Services Division.
- Managed daily operations to maintain high levels of efficiency and performance. Provided coaching, mentoring, and training to enhance team members' job performance.
- Managed vendor relationships to ensure timely delivery of goods and services and facilitate prompt settlement of billings and invoices.
Senior Assistant Manager - IT Helpdesk Section Head
RCBC
09.2008 - 01.2013
- Managed a team of nine analysts supporting over 248 RCBC and 120 RSB branches, Head Office users, and selected YGC subsidiary companies. Oversaw all procedures for identifying, prioritizing, and resolving End User requests. Established SLAs to enhance service quality and effectively managed vendors through regular meetings.
- Provided insightful recommendations and maintained excellent customer service levels via statistical reporting. Developed an IT equipment inventory list that proved invaluable for service monitoring and asset inventory purposes.
- Developed IT Helpdesk Service Catalog to enhance communication by listing all offered services. Consolidated known errors for core banking implementation's troubleshooting guide. Standardized third-party costs in reference table for efficient validation of replacement part expenses.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Asst. Mgr. - IT Applications Support Section Lead
BDO Universal Bank
Makati City
08.2007 - 08.2008
- Monitored day to day head office hardware support, PC evaluation, and special projects including IT equipment relocations. Led the physical relocation of IT equipment and systems/applications for all bank business units during BDO-EPCIB integration/consolidation.
Assistant Manager, Outsourced Services Management Operations
Equitable Data Center Inc
Makati City
09.2005 - 07.2007
- Monitored the day to day operations of IT outsourced helpdesk team, focusing on risk detection for compliance, performance, relationship, finance, and operations. Ensured outsourced team performance is aligned with company desk manuals and policies.
Assistant Manager - Technology Service Desk
Equitable Data Center Inc.
Makati City
07.2003 - 09.2005
- Responsibility includes monitoring of the overall operations of Service Desk including their strict compliance to the Technology Group policies and procedures as well as the Bank's policies and procedures and defined desk manual.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular performance reviews and one-on-one meetings with employees to identify areas of improvement and priorities and provide feedback.
- Provided leadership and mentoring to newly hired employees.
- Coordinated with other IT units to ensure smooth flow of operations.
- Handled customer inquiries and complaints requiring management-level escalation.
Accounts Receivable Analyst
IBM Philippines Inc.
Libis, Quezon City
04.2000 - 06.2003
- Closely monitored accounts receivable for small and medium businesses, prepared cash flow forecast based on collection targets, managed the extended workforce of in-house and field collectors. Recommended and initiated action plans to meet country target delinquency and DSO.
- Reconciled and adjusted all accounts with negative balances, resulting in a clean-up of the lBM Global Financing (IGF) receivables. Provided a detailed summary for historical and audit trail of adjustments made.
- Received Outstanding Employee award in 2001 for reducing collection delinquency from $2.5M to $463K, significantly contributing to the achievement of key Accounts Receivable measurement.
Supervisor
Security Finance, Inc
Makati City
03.1998 - 09.1998
- Monitored and improved aging of accounts receivable while implementing strategies to minimize delinquency. Provided assistance in account reconciliation for frontline staff and motivation to field collectors. Prepared collection report and forecasts for Management report.
Collection and Customer Service Supervisor
United Coconut Planters Bank
Makati City
01.1997 - 02.1998
- Provided efficient administrative assistance to the Department Head of Credit Card, overseeing key tasks such as planning, organizing, directing, coordinating, controlling and executing daily activities of the Collection and Customer Service Section.
- Created reports on daily, weekly, monthly basis related to collection activities.
- Guided employees in handling difficult or complex problems.
Collection and Customer Service Assistant
United Coconut Planters Bank
Makati City
01.1994 - 01.1997
- Provided assistance and resolution to inquiries/complaints of existing and prospective cardholders on billing, payments, and other servicing requirements for enhanced customer satisfaction.
- Prepared monthly statements for customers and sent out reminder notices.
- Reconciled accounts receivable to ensure accuracy of balances.
- Ensured timely payment collection by evaluating and recommending actions for past due Visa Card accounts.
Credit Card Custodian
United Coconut Planters Bank
Makati City
08.1991 - 01.1994
- Managed the monitoring, control measures, safe storage solutions, and issuance of UCPB Visa Cards for timely delivery and accurate customer database management in the Visa system.
Education
Bachelor of Science: Commerce, Business Administration -
University of Santo Tomas Espana - Manila
03.1991
Skills
- Effective Managerial Techniques
- Budgeting and Finance
- Report Preparation and Analysis
- Reconciliation
- Expense Tracking
- Accounts Payable
- Accounts Receivable/Collection
- Verbal and written communication
- Computer Skills
- Vendor and Contract Management
- Administrative Assistance
- Staff Management
- Customer Service
Characterreference
Available upon request.
Training
Completed all RCBC mandated training
Hobbies and Interests
Handicrafts, needlecrafts, painting, music, books, computers
Languages
Filipino
Native/ Bilingual
English
Full Professional
Affiliations
- Interested in different arts and crafts, painting, music and movies
Certification
- 09/24/2020 - GSuite End User Training Workshop
- 11/21/2019 - Advanced Supervisory Development Program
- 05/05/2015 - Effective Business Communication
- 09/30/2015 - Certified Strategic Sourcing Professional (CSSP) Module 2 Advanced Strategic Sourcing
- 04/12/2013 - Supervisory Development Program & Interaction Management
- 08/12/2011 - Information Security eLearning
- 06/30/2011 - IT Infrastructure Library (ITIL) Foundation v3
- 01/28/2011 - Oracle Cash Advance, iExpense and iProcurement eLearning
References
References available upon request.
Timeline
Manager - IT Finance and Administration
RCBC
02.2013 - 12.2023
Senior Assistant Manager - IT Helpdesk Section Head
RCBC
09.2008 - 01.2013
Asst. Mgr. - IT Applications Support Section Lead
BDO Universal Bank
08.2007 - 08.2008
Assistant Manager, Outsourced Services Management Operations
Equitable Data Center Inc
09.2005 - 07.2007
Assistant Manager - Technology Service Desk
Equitable Data Center Inc.
07.2003 - 09.2005
Accounts Receivable Analyst
IBM Philippines Inc.
04.2000 - 06.2003
Supervisor
Security Finance, Inc
03.1998 - 09.1998
Collection and Customer Service Supervisor
United Coconut Planters Bank
01.1997 - 02.1998
Collection and Customer Service Assistant
United Coconut Planters Bank
01.1994 - 01.1997
Credit Card Custodian
United Coconut Planters Bank
08.1991 - 01.1994
Bachelor of Science: Commerce, Business Administration -
University of Santo Tomas Espana - Manila
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