Maria Virginia Pena Obregon
Kissimmee,FL
Summary
Efficient billing professional with 10 + years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented any position with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Dental Insurance Coordinator
Ventura Dental LLC
06.2022 - Current
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
Travel Agent/Destination Specialist
Acapulco Travel And Tours
01.2007 - Current
- Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals Provide advice on destinations and packages to tourists Provide inputs/recommendations on tour and vacation packages being planned by the company Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients Get accurate and up to date fees and charges from hotels and various tourist attractions Attend to client's queries made both on the phone and via the Internet Provide recommendations on how the company website can be improved for ease of use, completeness, and marketability, if and when necessary Check weather conditions and forecasts; coordinate with local government bodies for this purpose and during emergency cases Do other errands or and chores assigned by supervisor from time to time
- Provided customer support for clients Prepared travel itinerary for clients Acted as liaison between airline companies and customer Trained new employees on customer service and upselling Arranged accommodations for clients
Income Tax
Acapulco Travel And Tours
01.2005 - Current
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Ensured accuracy in tax returns by meticulously reviewing entries for errors and discrepancies.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
Car Insurance Agent
01.2009 - 01.2013
- Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns
- Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion
- Consult tax law handbooks or bulletins in order to determine procedures for preparation of atypical returns
- Calculate form preparation fees according to return complexity and processing time required
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Customer Service Scheduling Specialist
Little Company Of Mary Hospital-ICU
06.2007 - 02.2010
- Enhanced customer satisfaction by efficiently managing scheduling requests and promptly addressing concerns.
- Assisted customers with special requests and last-minute changes, maintaining flexibility and adaptability under pressure.
- Implemented new scheduling software, leading to increased productivity and more efficient management of resources.
- Provided exceptional customer support by empathetically listening to concerns and offering prompt solutions to maintain positive relationships.
- Conducted regular quality checks on scheduled appointments, proactively identifying potential conflicts or discrepancies before they escalated into larger problems.
- Managed high call volumes during peak periods without sacrificing quality of service or response times, demonstrating excellent multitasking skills under pressure.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Journalism
UNA MANAGUA NICARAGUA
MANAGUA- NICARAGUA01.2003
High School Diploma -
High School
01.1997
Skills
- Documentation Management
- Reading Comprehension
- Conflict Resolution Techniques
- Account Reconciliation
- Bank Statement Reconciliation
- Financial Reporting
- Customer Service
- Cost Accounting
- Administrative Support
- Management Accounting
- Account Updating
- Bookkeeping
- General Accounting
- Collections Processing
- Tax Reporting
- Bill Payment
- Work Coordination
- Sales Tickets
- Team Collaboration
- Payment Transactions
- Payment Collection
- Customer Service Support
- Paperwork and Documentation
Personal Information
Date of Birth: 12/02/80
Hobbies and Interests
spend time with the family and friends
English and Spanish
I am a loyal and passionate person with my responsibilities, I take them seriously and make an effort to ensure that everything goes well for the good of the company and everyone who works in it, knowing that if the company is well we will be well that is my goal .
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Dental Insurance Coordinator
Ventura Dental LLC
06.2022 - Current
Car Insurance Agent
01.2009 - 01.2013
Customer Service Scheduling Specialist
Little Company Of Mary Hospital-ICU
06.2007 - 02.2010
Travel Agent/Destination Specialist
Acapulco Travel And Tours
01.2007 - Current
Income Tax
Acapulco Travel And Tours
01.2005 - Current
Journalism
UNA MANAGUA NICARAGUA
High School Diploma -
High School
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