Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Virginia Labeche Friquin

Mauritius

Summary

Dedicated professional with proven customer service expertise and strong multitasking abilities. Demonstrates effective time management skills to enhance customer experiences. Quick learner adept at adapting to new environments and acquiring knowledge efficiently. Committed to supporting team objectives and fostering a positive workplace culture.

Overview

2026
2026
years of professional experience

Work History

Senior Guest Services Officer

Royal Caribbean International Limited
Miami
06.2020 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Adhered to all company policies related to cash handling procedures.
  • Performed cash handling duties accurately.
  • Processed payment transactions accurately following cash handling procedures.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Communicated effectively with other departments regarding customer concerns.
  • Assisted customers with placing orders over the phone.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Restaurant Attendant

Royal Caribbean international Limited
Miami
05.2018 - 05.2020
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Performed opening duties such as setting up stations with appropriate supplies before each shift began.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Delivered food items to guest rooms in a timely manner.
  • Prepared silverware roll-ups, took out trash and washed dishes.
  • Assisted in the preparation of room service orders according to hotel standards.

Food and Beverage Service Assistant

EIH Flight services Ltd
Mauritius
03.2011 - 09.2017
  • Delivered food items from kitchen to dining room in a timely manner while keeping them hot and cold as necessary for quality assurance purposes.
  • Worked effectively in team environments to make the workplace more productive.
  • Served food and beverages to patrons and confirmed complete orders.
  • Performed opening side duties such as pre-setting tables with silverware, linen napkins, condiments. before service began.
  • Answered phone calls promptly and courteously while taking accurate messages when necessary.
  • Greeted customers as they arrived and provided menus upon request.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Managed office supplies inventory and placed orders when necessary.

Room Service Order Taker

Heritage Aalii Golf and Spa Resort
Mauritius
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed item requests and room service orders for accuracy and needed assistance.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Answered incoming calls promptly and courteously.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.

Education

SC Certificate -

Hamilton College Mahebourg
Mauritius
10-2005

Skills

  • Team collaboration
  • Time management
  • Attention to detail
  • Courteous phone demeanor
  • Problem solving
  • Computer skills
  • Multitasking Abilities

Languages

French
Full Professional

Timeline

Senior Guest Services Officer

Royal Caribbean International Limited
06.2020 - Current

Restaurant Attendant

Royal Caribbean international Limited
05.2018 - 05.2020

Food and Beverage Service Assistant

EIH Flight services Ltd
03.2011 - 09.2017

Room Service Order Taker

Heritage Aalii Golf and Spa Resort

SC Certificate -

Hamilton College Mahebourg

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Maria Virginia Labeche Friquin