Summary
Overview
Work History
Education
Skills
Timeline
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Maria Ximena Ramirez Tascon

Stuart,FL

Summary

Dynamic leader with a proven track record at Bagel Bistro, adept in customer service and team leadership. Excelled in enhancing customer satisfaction and fostering team development through effective communication and adaptability. Demonstrated excellence in decision-making and complex problem-solving, significantly improving operational efficiency and team performance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Manager

Bagel Bistro
10.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Aditenis
06.2017 - 11.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Ventas

Señor Camión
02.2014 - 05.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Education

Auxiliar De Enfermería

Escuela De Enfermería Del Valle
Cali Colombia

Farmacología

Escuela De Enfermería Del Valle
Cali Colombia

APH BÁSICO Y AVANZADO

Escuela De Enfermería Del Valle
Cali Colombia

Pastelería Y Reposteria

Sena
Cali Colombia

Administración De Recursos Humanos

Sena
Cali Colombia

Administración De Empresas

Universidad Catolica
Cali Colombia
06-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Cross-functional teamwork
  • Shift scheduling
  • Sales techniques
  • Teamwork and collaboration
  • Effective communication
  • Adaptability and flexibility
  • Positive attitude
  • Team development
  • Good judgment
  • Active listening

Timeline

Manager

Bagel Bistro
10.2021 - Current

Manager

Aditenis
06.2017 - 11.2018

Ventas

Señor Camión
02.2014 - 05.2017

Auxiliar De Enfermería

Escuela De Enfermería Del Valle

Farmacología

Escuela De Enfermería Del Valle

APH BÁSICO Y AVANZADO

Escuela De Enfermería Del Valle

Pastelería Y Reposteria

Sena

Administración De Recursos Humanos

Sena

Administración De Empresas

Universidad Catolica

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Maria Ximena Ramirez Tascon