Maria Y Cruz Garcia
Galveston,TX
Summary
Driven by a results-focused approach, I leveraged compassion and problem-solving skills at UTMB Galveston to enhance patient satisfaction and streamline case management. My experience spans from direct patient care to instructional support, demonstrating a proven ability to improve processes and outcomes. Expert in vital signs monitoring and teaching strategies, I consistently exceed employer expectations.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
UTMB Galveston
10.2022 - 05.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Front Desk Receptionist
Courtyard by Marriott
02.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Case Manager
Galveston County
03.2021 - 02.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Bilingual Teacher's Assistant
Galveston ISD
12.2017 - 12.2020
- Monitored students' work, corrected papers and delivered other administrative support.
- Worked with individuals or small groups of students to reinforce learning of materials and used bilingual communication when necessary for clarity.
- Engaged with teacher and students and encouraged children to develop physically, emotionally and socially.
- Initiated positive verbal contact in appropriate language with each student every day and verified fulfillment of program expectations.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Prepared reports and maintained administrative records.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Warehouse Worker
Moody Gardens Inc
06.2013 - 11.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30-60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in receiving, stocking and distribution of merchandise.
Education
No Degree - General Studies
Galveston College
Galveston, TX05.2026
High School Diploma -
Ball High SCHOOL
Galveston, TX05.2013
Skills
Patient Care
Compassion and Empathy
Teaching strategies
Instructional support
Packaging and Labeling
Self-Motivated and Disciplined
Cleaning and Organizing
Heavy Lifting
Shipping and receiving
Problem-Solving
Certification
- Certified Billing (Spanish)
- CNA - Certified Nursing Assistant
- BLS Certified
Languages
Spanish
Full Professional
Timeline
CNA
UTMB Galveston
10.2022 - 05.2024
Case Manager
Galveston County
03.2021 - 02.2022
Front Desk Receptionist
Courtyard by Marriott
02.2021 - 10.2022
Bilingual Teacher's Assistant
Galveston ISD
12.2017 - 12.2020
Warehouse Worker
Moody Gardens Inc
06.2013 - 11.2017
No Degree - General Studies
Galveston College
High School Diploma -
Ball High SCHOOL
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