Maria Y Fernandez
7901 Civita Blvd 109 San Diego,CA
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service delivery.
Aviation professional with comprehensive experience in airport operations and proven ability to enhance operational efficiency. Known for strong team collaboration and achieving consistent results. Reliable and adaptable, with excellent communication and organizational skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Nursing Assistant
WHITE SANDS La Jolla/ HumanGood
La Jolla, CA
04.2019 - Current
- Certified Nursing Assistant/ April 2019- current / Per Diem/On Call
- Monitored vital signs, documenting changes to inform healthcare team of patient conditions.
- Implemented infection control measures, contributing to enhanced health outcomes within the facility.
- Provided emotional support to patients and families, fostering a positive healthcare experience.
- Streamlined documentation processes, increasing accuracy and reducing time spent on administrative tasks.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Delivered compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures, enhancing overall patient support and care quality.
Eligibility Worker/Human Services Specialist
COUNTY of SAN DIEGO, Health and Human Services Agency
San Diego, CA
09.2014 - 02.2026
- Eligibility Worker/Human Services Specialist III/ full time September 2014 to January 2026.
- Assessed client eligibility for various assistance programs, ensuring compliance with regulations and policies.
- Reviewed and processed applications efficiently to determine benefits eligibility for clients.
- Conducted interviews and gathered necessary documentation to support eligibility determinations.
- Trained new staff on eligibility assessment procedures and best practices for client interaction.
- Developed and implemented process improvements to streamline application reviews and reduce turnaround time.
- Provided expert guidance on complex cases, resolving disputes and ensuring fair treatment of clients.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Managed processing of financial assistance and food stamp benefits applications.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Resolved discrepancies with client applications to verify eligibility.
Passenger Service
AGI GROUND Alliance
San Diego, CA
05.2025 - 09.2025
- Passenger Service for Allegiant and West Jet / part time May - September 2025
- Provided exceptional passenger service, addressing concerns and ensuring comfort during flights.
- Streamlined in-flight communication with cabin crew for efficient passenger service and support.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Fostered teamwork among colleagues to maintain consistent performance standards across all aspects of passenger service operations.
- Assisted passengers with boarding and disembarking, demonstrating excellent customer service skills.
- Organized special accommodations or services as needed by passengers with disabilities or dietary restrictions.
- Provided personalized assistance to passengers with special needs or requests, exceeding expectations in customer service excellence.
- Facilitated smooth wheelchair assistance services for elderly and disabled passengers to navigate the airport comfortably.
- Provided exceptional customer service by addressing passenger concerns promptly and professionally.
Airport Operations
JetBlue Airways
San Diego, CA
06.2022 - 10.2022
- Airport Operations/ part time June 2022-October 2022
- Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
- Facilitated smooth airport operations by effectively communicating with team members, pilots, and other personnel during tarmac activities.
- Coordinated with airlines, ground handlers and other service providers to maintain consistent service standards across all aspects of airport operations.
- Ensured regulatory compliance by maintaining accurate records of airport operations activities.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Maintained accurate records of flights, passengers, and luggage for seamless airport operations.
- Maintained accurate records for fuel inventory management, ensuring efficient airport operations.
- Supported colleagues during busy periods by providing assistance in other areas of airport operations as needed.
- Improved airport operations efficiency by streamlining passenger check-in and boarding processes.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Managed emergency situations effectively, resulting in minimal impact on airport operations and passenger experience.
- Improved airport operations efficiency by coordinating and communicating effectively with various departments.
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations.
Dispatcher
ACE Parking- San Diego
San Diego, CA
01.2022 - 07.2022
- Dispatcher/ part time January 2022-July 2022
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Ramp agent
DELTA GLOBAL UNIFISERVICES
San Diego, CA
10.2021 - 02.2022
- Ramp agent for Alaska Airlines/ part time October 2021-February 2022
- Operated ground support equipment to ensure timely aircraft turnarounds.
- Coordinated baggage handling processes to maintain efficient workflow.
- Monitored safety protocols to uphold compliance with industry regulations.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Connected electrical power unit and hoses to aircraft.
Education
Bachelor of Science - Physical Therapy
San Juan De Dios College
Manila, Philippines04-2001
Medical Billing And Coding Student -
San Diego State University Global Campus
San DiegoCNA/RNA Class -
San Diego Medical College
San Diego03-2026
Skills
- Arranger, Achiever, Learner, Restorative, Futuristic, Individualization
- CalWin, CalSAWS, MEDS, SDLaw, IEVS, ECCP, NICE in contact, CalHeers, benefitscal, Microsoft Office (MS Word, Excel, PowerPoint, OneNote
- Sabre, GoNow, Timatic
- UKG, Well Sky,Point Click Care
- Excellent Written and Verbal Communication Skills
- Critical Thinking
- Problem Solving
- Leadership
- Time Management
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- Vital signs monitoring
- Safety precautions
- Recording vital signs
- Electronic charting
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- End-of-life care
- Transfer techniques
- Ambulation assistance
- Healthcare ethics
- Geriatric care
- Maintaining privacy
- Specimen collection
Certification
- Certificate of Completion Human Services Specialist/Eligibility Worker for CalFresh, CalWORKs, Medi-Cal
- BLS, CPR, AED, CNA/RNA completion
- Airport Operations (JetBlue)
- Physical Therapy Licensing Agent State of New York
- Residential Care Provider State of California
- Home Health Provider State of California
- Future Leaders Academy South and Central Region County of San Diego Health and Human Services Agency
- Disaster Service Worker under the County of San Diego since 2014-2026
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Passenger Service
AGI GROUND Alliance
05.2025 - 09.2025
Airport Operations
JetBlue Airways
06.2022 - 10.2022
Dispatcher
ACE Parking- San Diego
01.2022 - 07.2022
Ramp agent
DELTA GLOBAL UNIFISERVICES
10.2021 - 02.2022
Certified Nursing Assistant
WHITE SANDS La Jolla/ HumanGood
04.2019 - Current
Eligibility Worker/Human Services Specialist
COUNTY of SAN DIEGO, Health and Human Services Agency
09.2014 - 02.2026
Bachelor of Science - Physical Therapy
San Juan De Dios College
Medical Billing And Coding Student -
San Diego State University Global Campus
CNA/RNA Class -
San Diego Medical College