Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Maria Yamilex Alanis

Maria Yamilex Alanis

Rio Grande City

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Maximus
04.2024 - Current
  • Utilized CRM software to document interactions and track customer issues for efficient follow-up.
  • Managed high volume of inbound calls, providing accurate information and resolving customer inquiries effectively.
  • Participated in team meetings to discuss challenges, share best practices, and achieve performance goals collaboratively.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Pediatric Nurse

Dr. Juan Aguilera Pediatrics
02.2023 - 03.2024
  • Administered medications and treatments according to pediatric protocols and best practices.
  • Assisted in conducting routine physical examinations, ensuring thorough assessments of patient health.
  • Responded promptly to patient needs, demonstrating strong adaptability in fast-paced settings.
  • During my tenure as a laboratory technician, I was responsible for conducting laboratory experiments and providing support to the front desk staff. My duties included greeting patients, scheduling appointments, reminding patients of their appointments, and maintaining accurate records of all laboratory activities.
  • Assisted in managing daily front desk operations, ensuring seamless guest experiences.
  • Coordinated staff schedules to optimize front desk coverage and service efficiency.
  • Implemented check-in/check-out processes, streamlining operations for increased efficiency.

Education

High School Diploma -

Rio Grande City High School
Rio Grande City, TX

Skills

  • Problem-solving skills
  • File organization
  • Production support
  • Reception oversight
  • Customer service
  • Patient scheduling
  • Patient registration
  • Teamwork attitude

Certification

  • First Aid/CPR Certified
  • PT - Phlebotomy Technician

Timeline

Call Center Representative

Maximus
04.2024 - Current

Pediatric Nurse

Dr. Juan Aguilera Pediatrics
02.2023 - 03.2024

High School Diploma -

Rio Grande City High School

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