Maria Ondo
Norcross,US
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Assi Hair Lcc
Loganville, US
06.2019 - 12.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Monitored visitor access control systems including issuing identification badges when necessary.
Sales Associate
Metro by T-Mobile (authorized dealer)
Roswell, US
01.2018 - 06.2019
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
Secretary
Courthouse
Malabo
03.2011 - 07.2014
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
Bartender and Server
Fame Afrique
Malabo
11.2010 - 10.2011
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Made friendly conversation with customers to provide enjoyable bar experience.
Front Desk Receptionist
Hotel Sofitel
malabo II
06.2009 - 10.2010
- Greet clients and visitors in a friendly and professional manner
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Education
Associate's degree - Paralegal Studies
Gwinnett College
Lilburn, GA, US01.2025
Skills
- File management
- Meeting scheduling
- Strategic planning
- Customer service
- Time management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Assi Hair Lcc
06.2019 - 12.2021
Sales Associate
Metro by T-Mobile (authorized dealer)
01.2018 - 06.2019
Secretary
Courthouse
03.2011 - 07.2014
Bartender and Server
Fame Afrique
11.2010 - 10.2011
Front Desk Receptionist
Hotel Sofitel
06.2009 - 10.2010
Associate's degree - Paralegal Studies
Gwinnett College
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