Maria Yvette Veney

· Manage Enrollment Office daily email inbox, files, and databases to ensure reports are completed and reported to senior leadership for operational briefings and daily situation reports.

• Supervise a Staff of 4 team member to ensure daily attendance and operational functions are properly met.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Provide professional customer services to all personnel requiring HSPD-12 PIV card performing an accrued check for the USAID 565-1 form received from the Office of Security or agency Sponsor (HCTH (for Direct Hire) or B/IO AMS offices (for contract employees)
• Correspond with the Office of Security and/or Sponsor (HCTM or B/IO AMS offices) to resolve problems with the1s, and track correspondence
• Pre-enroll applicants using the 565-1 information conducting various administrative actions such as review and submit applicable forms into the IDMS database and other applicable government approved computer systems for issuance and completion of access packages
• Advise enrollees of the required I9 documents needed for enrollment and conduct detailed screening procedures on all required documentation for all government staff and visitors to ensure approval for issuance of applicable PIV badges
• Document all visiting enrollees on a daily login sheet to include such information as (employee name, employee type and reason for PIV card issuance and other potential information)
• Information
• Manage Enrollment Office daily email inbox, files, and databases to ensure reports are completed and reported to senior leadership for operational briefings and daily situation reports
• Provide guidance to enrollee and direct them to the Office of security once enrollment process is complete for badge issuance
• Record and report system malfunctions (equipment IDMS system) encountered during daily use in the M/CIO Enrollment Office to the Department of State’s IDMS Support Office (DS STAC), the COR and summarize outages in weekly and monthly status reports to the program manager
• Confirm through the M/CIO/IA information Training Team to ensure all applicants have completed their mandatory training
• Ensure all enrollees have signed the USAID 545-7 ‘Acceptable Use’ and ‘Non-Disclosure Agreement Documents’ prior to departing the M/CIO Enrollment Office
• Perform final logical access account eligibility, review, and use the ServiceNow system to spawn (release) the email account activation task once all required steps (documents and mandatory training verification) have been met
• Also, in this capacity perform duties as an Enrollment Reviewer (Quality Assurance) on as needed basis
• Duties consist of verifying identity and access qualification, review and verify applicable forms for accuracy of completion, confirm training requirements and advise sponsor/members of enrollment process and identification requirements.
• Updated, entered and reviewed customer data.
• Reviewed statistic enrollment data and prepared reports.

• Provide basic level support and resolution for tier 1 incidents and service request
• Diagnose, troubleshoot, and resolve end user incidents, issues, and problems to ensure continued daily operations
• Open, track and close applicable tickets that revolved around, but was not limited to password unlock/resets, uninstalling/reinstalling approved packages, verifying applications configurations and resolving printer issues
• Providing phone response to senior leadership and applicable staff concerning operational status of building mechanical equipment, elevators, escalators, HVAC, and plumbing systems
• Log mechanical equipment failures on SharePoint for emergency response and escalate tickets in Maximo to appropriate department for service when applicable
• Coordinate with Pentagon Force Protection Agency regarding emergency situations, fires, medical illnesses, and unauthorized personnel within Pentagon compound by escalating phone calls or emails in Outlook to building occupants and status banner on home screens within eternal servers and other computer systems
• Follow up with customers to ensure satisfaction of ticket resolutions is meet.

• Provide services and deliverables in accordance with the Homeland Security Program Directive-12 (HSPD-12) credential Enrollment and Activations
• Assist with handling Senior Executives, special staff, media visitors and other building guest
• Providing insight during the development of applicable processes and policies surrounding potential security related hazards, quick reactions, and other applicable procedures in handling uncommon situations within the visitor’s area
• Assist in shelter in place drills and fire drills, ensuring team members and other applicable staff are aware of emergency processes within our area of operation
• Process badge access remotely to Senior Executives and managing additional administrative duties as needed to ensure seamless operations and customer services
• Assist with SEC key control program by maintaining logs, issuing, and receiving loaned keys for lockouts, and issuance of new keys
• Ensure badge operations are following physical security operations policies and procedures
• Collaborate closely with personnel security team member to ensure new hires have required suitability to have building access and other applicable identification media as needed
• Conduct applicable administrative duties such as capture 10 print biometric fingerprints in addition to, scan, verify, process, and file source documents to process complete applications for HSPD-12.
• Worked well in a team setting, providing support and guidance