Maria Yvonne Gonzalez
Arleta,CA
Summary
Experienced in office and administrative support with a strong background in supervisory roles. Proficient in customer service, data analysis, forecasting, budgeting, training, and client retention. Demonstrated ability to effectively manage and enhance operational processes while ensuring high standards of service delivery and client satisfaction.
Overview
41
41
years of professional experience
Work History
Account Servicing Representative
Los Angeles Police Federal CU
08.2015 - Current
- Specialize in back-office operations, providing comprehensive customer support across all facets of bank members’ accounts.
- Excelled in a meticulously structured call center environment, consistently delivering exceptional customer service.
- Adeptly accommodated and identified member banking requirements to ensure optimal satisfaction and operational efficiency.
Appointment Clerk
Kaiser Permanente
04.2015 - 06.2015
- Operated within a dynamic call center environment, delivering exceptional customer service to meet member needs
- Proficiently managed clerical responsibilities, including assigning primary care physicians and composing detailed messages for physicians based on member requests.
Personal Banker
CITIBANK
01.2002 - 07.2014
- As an officer of the bank, duties included advisory services regarding life insurance, home investment and retirement planning
- Cultivated and developed relationships with clients in order to retain and attract new clientele
- Managed six to eight tellers during sensitive financial transactions as well as accounts of high end patrons
- Witnessed official documents and performed notarial acts
- Resolved customer complaints/issues promptly and effectively.
Universal Banker
CITIBANK
03.1983 - 01.2002
- Provided comprehensive customer service, addressing and resolving diverse client needs.
- Adapted flexibly to various roles based on branch coverage requirements.
- Transformed routine service transactions into valuable sales opportunities.
- Supported branch sales and service initiatives through active participation in seminars, micromarketing events, and promotional campaigns.
- Administered notarial services for clients.
- Managed branch operations, including opening and closing procedures, ensuring smooth daily operations.
Skills
- Bilingual – (English & Spanish)
- Self-Motivated & multi-tasking
- Telephone etiquette
- Typing (45wpm) / 10 key by touch
- Excellent verbal & written communication
- Experienced in retail banking
Timeline
Account Servicing Representative
Los Angeles Police Federal CU
08.2015 - Current
Appointment Clerk
Kaiser Permanente
04.2015 - 06.2015
Personal Banker
CITIBANK
01.2002 - 07.2014
Universal Banker
CITIBANK
03.1983 - 01.2002
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