MARIBE HENSEN
Cocoa,FL
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering 26 years of sales experience and excellent leadership ability.
Overview
27
27
years of professional experience
Work History
Sales Supervisor
Lowes Home Improvment
04.2007 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Boosted sales by implementing effective training programs for new and existing employees.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Developed and enforced policies and procedures for compliance with company policies.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Created employee schedules to align coverage with forecasted demands.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
Customer Service Manager
Wal-Mart Supercenter
01.1998 - 04.2007
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Business And Managerial Economics
Notre Dame University of Koronadal
South Cotabato Philippines10.1995
Skills
- Complaint resolution
- Training staff
- Sales Analysis
- Sales strategy development
- Business Planning
- Operations Management
- Sales Strategies
- Financial Management
- Strategic Planning
- Goals and performance
- Competitor Analysis
Timeline
Sales Supervisor
Lowes Home Improvment
04.2007 - Current
Customer Service Manager
Wal-Mart Supercenter
01.1998 - 04.2007
Bachelor of Science - Business And Managerial Economics
Notre Dame University of Koronadal