Maribel Acevedo Maldonado
Easthampton,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.
Overview
7
7
years of professional experience
Work History
Furniture Sales Manager
Big Lots Stores, Inc.
09.2017 - 08.2021
- Analyzed sales data to identify trends and opportunities for growth or improvement within the department.
- Implemented targeted sales promotions that increased revenue during slow periods or for specific merchandise lines.
- Collaborated with store team members to create a visually appealing showroom, driving foot traffic and sales.
- Regularly updated product knowledge through vendor meetings/industry resources to offer customers the most current and accurate information on available furniture items.
- Maintained a clean, organized showroom floor at all times for an inviting shopping experience that encouraged browsing.
- Resolved customer complaints professionally and promptly, maintaining satisfaction levels and preventing negative reviews.
- Provided exceptional customer service, resulting in repeat business and positive customer feedback.
Ultra Cleaning Aircrafts
Airserv DFW Airport
09.2016 - 01.2017
- Collaborated effectively with team members to share knowledge, best practices, and workload distribution during peak periods.
- Increased efficiency in the clearing process through proactive identification of bottlenecks and implementation of targeted solutions.
- Making sure everything was up to standard before any audit.
Cashier
Dirt Cheap Store
07.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Student Helper
Interamerican University Of Puerto Rico
06.2014 - 01.2015
- Sustained a positive school atmosphere by participating in various committees and supporting extracurricular activities, fostering a strong sense of community among students and staff.
- Enhanced library efficiency by organizing books and materials in a systematic manner.
- Helped fellow classmates succeed by tutoring when requested.
- Mentored other students to support collaborative learning and further promote educational unit objectives.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Education
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
Arecibo, Puerto Rico06.2016
Skills
- Social Media Marketing
- Sales strategy development
- Technical skills
- Brand Awareness
- Computer Skills
- Social Media
- Customer Service
- Customer Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Furniture Sales Manager
Big Lots Stores, Inc.
09.2017 - 08.2021
Ultra Cleaning Aircrafts
Airserv DFW Airport
09.2016 - 01.2017
Cashier
Dirt Cheap Store
07.2016 - 10.2016
Student Helper
Interamerican University Of Puerto Rico
06.2014 - 01.2015
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico