Maribel Alba
Omaha,NE
Summary
Highly motivated and skilled Social Worker who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support. Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Social Worker
Nebraska Department of Health & Human Services
Omaha, NE
07.2015 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client satisfaction with services provided by implementing feedback mechanisms and adapting services accordingly.
- Determine eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid and Child Care (CC ) services
- Proficient data entry computer skills while communicating with customers
- Ability to multi-task and navigate between various computer systems
- Great communication skills and customer focused
- Ability to learn quickly and successfully via webinars and on-line courses.
- Maintained confidential case documentation
Quality Control Worker
Quality Pork International Inc.
Omaha , NE
05.2006 - 07.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
- Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
Education
High School Diploma -
PSJA Early College High School
San Juan, TXSome College (No Degree) -
Metropolitan Community College
Omaha, NELanguages
Spanish
Professional
English
Professional
Timeline
Social Worker
Nebraska Department of Health & Human Services
07.2015 - Current
Quality Control Worker
Quality Pork International Inc.
05.2006 - 07.2015
High School Diploma -
PSJA Early College High School
Some College (No Degree) -
Metropolitan Community College
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