Maribel Alvarez
Summary
Highly motivated individual with strong written and verbal communication skills and customer service experience seeking a prominent position. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
15
15
years of professional experience
Work History
Associate Teacher
KIPP Legacy Preparatory
08.2018 - Current
- Shifted between formal and informal methods of teaching to keep students engaged
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Helped students explore concepts with engaging, learning-focused activities
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
- Fostered student curiosity and interest through creative hands-on activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Lead Teller/Personal Banker
Woodforest National Bank
08.2011 - 08.2018
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Lead Teacher/Educational Facilitator
Kids R' Kids
07.2008 - 08.2011
- Assisted children and adolescents with completing daily living activities in an inpatient hospital setting
- Utilized therapeutic interventions
- Observed and recorded patient behaviors to assist with the treatment of the client
- Participated in multidisciplinary team meetings to determine appropriate treatment for patients
- Provided crisis management and intervention during emergency situations
- Responded to inquiries and concerns, offering support and guidance
- Mediated conflict to provide safe and secure environment through policy enforcement
- Mentored and coached residents to foster positive relationships and encourage successful academic achievement
- Collaborated with residential team to maximize effective and efficient operations
- Developed and enforced safety policies and procedures to drive safety and well-being of residents
- Established consistent relationships with residents to maintain professional boundaries.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Education
High School Diploma -
Furr High School
Houston, TX05.2005
Skills
- Clerical Support
- Customer Service
- Filing
- Office Equipment Proficiency
- Microsoft Office Suite
- Multi-Line Phone Talent
- Customer Relationship Building
- Rapid 10-Key Data Entry
Timeline
Associate Teacher
KIPP Legacy Preparatory
08.2018 - Current
Lead Teller/Personal Banker
Woodforest National Bank
08.2011 - 08.2018
Lead Teacher/Educational Facilitator
Kids R' Kids
07.2008 - 08.2011
High School Diploma -
Furr High School
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