Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maribel Andrade

Harlingen,TX

Summary

Dynamic and results-driven professional with a proven track record at Tuesday Morning, excelling in customer service and team collaboration. Recognized for enhancing sales through innovative merchandising and maintaining high standards of operational efficiency. Adaptable and dependable, with strong problem-solving skills and a commitment to fostering positive relationships in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Payroll/Bookkeeping

Montez Construction
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Waitress/Cashier

Los Compadres Cafe
02.2021 - 04.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Store Manager

Tuesday Morning
02.2008 - 08.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

GED -

San Benito High School
San Benito, TX
05.1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Active listening
  • Calm under pressure
  • Verbal communication

Timeline

Payroll/Bookkeeping

Montez Construction
03.2022 - Current

Waitress/Cashier

Los Compadres Cafe
02.2021 - 04.2022

Store Manager

Tuesday Morning
02.2008 - 08.2020

GED -

San Benito High School

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