Maribel Avila
Avon,CO
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Avianca. Skilled in chemical handling and task delegation, I excel in creating efficient, safe environments. Achieved significant improvements in service standards through reliability and a results-driven approach, earning commendations for punctuality and prioritization skills.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
26
26
years of professional experience
Work History
Cleaner Helper
Self Employed
04.2012 - Current
- Ensured a safe and comfortable home environment by performing light housekeeping duties, such as laundry, dusting, and vacuuming.
- Supported clients in maintaining independence through personalized care plans and assistance with activities of daily living.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
Babysitter
Self-employeed
04.2012 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Teacher's Assistant
Vail Resorts Inc
12.2011 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Customer Representative
Avianca
01.1998 - 10.2005
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
Education
No Degree -
La Gran Colombia
Bogota Phsycholoy 1
Coursera
OnlineGED -
Lice De Londres
Bogota11.1993
Skills
- Reliability and punctuality
- Work Prioritization
- Task Delegation
- Chemical Handling
Languages
Spanish
Native or Bilingual
Timeline
Cleaner Helper
Self Employed
04.2012 - Current
Babysitter
Self-employeed
04.2012 - Current
Teacher's Assistant
Vail Resorts Inc
12.2011 - Current
Customer Representative
Avianca
01.1998 - 10.2005
No Degree -
La Gran Colombia
Phsycholoy 1
Coursera
GED -
Lice De Londres