Maribel Beasley Guerrero
Aurora,CO
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at FirstBank.. Experienced in clerical and computer skills to improve office efficiency. Excelled in roles requiring the ability to handle high call volumes and complex client inquiries.
Demonstrates empathy and understanding to clients needs and looks to resolve all clients inquiries.
Overview
18
18
years of professional experience
Work History
Receptionist
Kolko & Casey P.C.
03.2022 - Current
- Greet incoming clients or potential new clients professionally and provide a friendly, knowledgeable assistance.
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and directed incoming calls to correct staff.
- Take payments over the phone or in person
- Respond to inquiries from potential clients with information.whether in person, over the phone, or via email.
- Support office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents.
CSR
Fred Loya Insurance
10.2020 - 02.2022
- Managed high call volumes, maintaining a professional demeanor and effectively multitasking in a fast-pacedd encironment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products and services
- Developed strong relationships with clients by understanding their needs.
Supervisor
FirstBank
06.2007 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- It verses a total of 12 Tellers and 4 New Ascount Representatives
- Handled disputes in a timely manner
- Overseas incoming and outgoing cash shipping
- Handled bookkeeping such as incoming and outgoing payments
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Rangeview High School
Aurora, CO2007
Skills
- Organization
- Customer service
- Telephone
- Clerical
- Computer
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Kolko & Casey P.C.
03.2022 - Current
CSR
Fred Loya Insurance
10.2020 - 02.2022
Supervisor
FirstBank
06.2007 - 08.2015
High School Diploma -
Rangeview High School