Maribel Campos
Homeland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Picker, Packer & Trainer
Volt Staffing
04.2023 - Current
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Picker Packer & Trainer
Forever 21 Warehouse
04.2020 - Current
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Job Coach
Vocational Improvement Program, Inc. Provides Employment For Persons With Disabilities
09.2019 - 06.2021
- Provided ongoing guidance and support to clients
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Counseled clients one-on-one regarding there work
- Assisted clients in building successful job duties.
- Assisted clients in cultivating professional networks to increase job opportunities.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
Customer Service Representative
Allways Pacific
07.2019 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lumper
NFI
09.2018 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked alongside team to accomplish work goals according to schedule.
- Maintained organized and clean work areas at all times on job sites.
- Understood and followed verbal and written instructions to complete work correctly.
- Prepared job sites by removing debris and setting up materials and tools.
Picker Packer
On Time Distrubtion
05.2018 - 09.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Ticket Seller
Universal Studios Hollywood
03.2011 - 06.2018
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Reviewed tickets, identification and passports to verify traveler identity.
- Sold, printed and issued tickets to guests.
- Checked baggage at gate and loaded onto ramp.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Target
10.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Associate of Applied Science - Pharmacy Technology
UEI College
Van Nuys, CA03.2010
High School Diploma -
Nuview Bridge Early College High School
Nuevo, CA06.2009
Skills
- Product Inspections
- Product Packaging
- Customer Service
- Packing and Shipping
- Order Filling
- Inventory Counting
- Quick Learner
- Payment Processing
- Motivated Team Player
- Warehousing Functions
- Mentoring and Training
- Teamwork and Collaboration
- Product Picking
- Bilingual (Spanish & English)
Timeline
Picker, Packer & Trainer
Volt Staffing
04.2023 - Current
Picker Packer & Trainer
Forever 21 Warehouse
04.2020 - Current
Job Coach
Vocational Improvement Program, Inc. Provides Employment For Persons With Disabilities
09.2019 - 06.2021
Customer Service Representative
Allways Pacific
07.2019 - 11.2019
Lumper
NFI
09.2018 - 10.2019
Picker Packer
On Time Distrubtion
05.2018 - 09.2019
Cashier
Target
10.2013 - 01.2014
Ticket Seller
Universal Studios Hollywood
03.2011 - 06.2018
Associate of Applied Science - Pharmacy Technology
UEI College
High School Diploma -
Nuview Bridge Early College High School
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