Maribel Collins
Herndon,VA
Summary
A dynamic Bilingual Communications Consultant with a fervent commitment to the UX research realm. With 7 years of hands-on involvement spanning the Washington Employment Security Department, Washington State Labor and Industries, and a diverse array of stakeholders including product managers, UX designers, policy teams, project managers, IT consultants, Product Analysts, and DEI teams, I bring a wealth of experience to the table. My passion for user-centric solutions permeates my work, driving me to deliver impactful insights and drive innovation. My adeptness at navigating complex environments and facilitating cross-functional collaboration positions me as a valuable candidate poised to excel in any UX researcher role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Communications Consultant
Washington Employment Security Department
Olympia, WA
10.2020 - Current
- Conducted qualitative interviews with bilingual communities, uncovering actionable insights that guided interaction design enhancements, leading to a reduction in user error rates and an increase in user satisfaction scores.
- Advised and collaborated on the development of an innovative information architecture framework for a government platform, streamlining user journeys and decreasing page load times, leading to a more efficient and user-friendly interface for citizens accessing essential services.
- Orchestrated and conducted user testing sessions for critical government applications, identifying and addressing usability concerns that contributed to a decrease in user error rates, ultimately enhancing the overall reliability and functionality of the systems.
- Implemented targeted communication strategies for Spanish-speaking audiences, resulting in an increase in engagement metrics and a rise in client satisfaction ratings.
Bilingual Community Outreach Specialist
Washington State Deparment of Labor and Industries
Tumwater, WA
02.2017 - 09.2020
- Facilitated qualitative interviews with empathy-driven approaches, uncovering nuanced insights that informed UX design enhancements, leading to a decrease in user error rates.
- Spearheaded strategic initiatives to bridge cultural gaps and enhance community relationships, resulting in a 25% increase in trust and collaboration between state department and Limited English Proficiency communities.
- Strategically guided bilingual community outreach efforts, leveraging insights from user research to tailor engagement strategies, resulting in a 40% increase in community participation and awareness of government initiatives.
- Led proactive initiatives to harmonize user research insights with overarching organizational objectives, fostering innovation and elevating the overall user experience.
Bilingual Community Engagement Specialist
Safeplace
Olympia, WA
04.2016 - 02.2017
- Established and nurtured relationships with community stakeholders through open dialogue and active listening, fostering an increase in trust and cooperation among diverse groups.
- Facilitated impactful dialogues and collaboration sessions, driving the successful execution of community-driven initiatives and enhancing project outcomes and effectiveness.
- Championed inclusivity and diversity in community engagement efforts, fostering greater representation from marginalized communities and promoting a more inclusive decision-making process.
- Developed and executed strategies to increase community engagement in local events.
Educational Programs Coordinator
CIELO
Olympia, WA
04.2015 - 02.2017
- Developed and executed targeted outreach strategies to engage diverse communities, resulting in a 20% increase in program enrollment and diversity.
- Leveraged user research insights to guide strategic decision-making, enhancing program impact and effectiveness significantly over time.
- Applied strategic analysis to user feedback, pinpointing key areas for improvement in educational programs, leading to significant enhancements in program outcomes and participant success metrics.
- Fostered cross-functional communication channels between program stakeholders, resulting in a reduction in communication barriers and an increase in collaboration efficiency.
Education
Master of Public Administration -
The Evergreen State College
Olympia, WA06-2020
Bachelor of Social Sciences and Humanities -
Universidad Interamericana A.C.
Mexico 08-2010
Skills
- Data Analysis
- Information Architecture
- User Research
- Qualitative Interviews
- Interaction Design
- Empathy
- Cross-Functional Communication
- Agile Methodologies
- Strategic Thinking
- User Testing
Certification
AWS Certified Cloud Practitioner
DEI Certification
Lean Six Sigma Yellow Belt Certification
Timeline
Bilingual Communications Consultant
Washington Employment Security Department
10.2020 - Current
Bilingual Community Outreach Specialist
Washington State Deparment of Labor and Industries
02.2017 - 09.2020
Bilingual Community Engagement Specialist
Safeplace
04.2016 - 02.2017
Educational Programs Coordinator
CIELO
04.2015 - 02.2017
Master of Public Administration -
The Evergreen State College
Bachelor of Social Sciences and Humanities -
Universidad Interamericana A.C.
Similar Profiles
Kelli J. JohnsonKelli J. Johnson
Training Integration Manager at Washington State Employment Security DepartmentTraining Integration Manager at Washington State Employment Security Department
Corrina RiekenCorrina Rieken
Benefits Specialist 2 at Washington State Employment Security DepartmentBenefits Specialist 2 at Washington State Employment Security Department
Corinn PilbroCorinn Pilbro
Adjudicator at WA State Employment Security Department Leave and Care DivisionAdjudicator at WA State Employment Security Department Leave and Care Division