Maribel Contreras
Riverside,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in 25 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Fruit Growers Supply
Ontario, OR
11.2016 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Customer Service Representative
WestRock
Corona, CA
12.2005 - 06.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Mercury Die & Container
Alhambra, CA
10.2001 - 11.2005
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Bassett High School
La Puente, CA06-1993
Skills
- Schedule Coordinator
- Project Management
- Training and mentoring
- Workflow Management
- Account Management
- Appointment Scheduling
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Manager
Fruit Growers Supply
11.2016 - Current
Customer Service Representative
WestRock
12.2005 - 06.2016
Customer Service Representative
Mercury Die & Container
10.2001 - 11.2005
High School Diploma -
Bassett High School
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