MARIBEL CORTES
Anaheim,CA
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Goettl A/C and Plumbing/AllPro Plumbing/Triton Air
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely arrivals for service calls.
- Directed dispatching, routing, and tracking of fleet vehicles thru Service Titan and Samsara.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatcher
Ecology Auto Parts Inc
05.2023 - 04.2024
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Assigned loads to drivers based on designated routes and driver location
- Monitored GPS systems for real-time tracking of vehicles during transit
- Assisted in training new staff members on dispatcher duties and responsibilities
- Provided guidance on appropriate actions when unexpected delays occurred during transit
- Reported driver performance issues or concerns to appropriate management for resolution
Class A CDL Truck Driver
Swift Transportation
01.2023 - 03.2023
- Company Overview: US
- Safely transporting freight between various locations over long distances
- Performing truck inspections before and after each trip to ensure that there are no safety issues or mechanical faults
- This also includes maintaining the truck by washing it, cleaning it, monitoring and changing the oil and water and repairing the truck when needed
- Carefully planning routes, that avoid traffic, delays or unnecessary tolls, to ensure that deliveries are completed in a timely manner
- Maintaining a logbook that complies to state regulations that details hours traveled, rest periods, miles covered and expenses
- Notifying customers of any delays that affect delivery times
- Obtaining customers' signatures upon completion of each delivery
- US
Specialty Department Supervisor
The Home Depot
09.2015 - 11.2022
- Company Overview: Cypress
- Resolved customer complaints efficiently and effectively, maintaining a positive brand image while adhering to company policies
- Provided feedback to staff on their performance, identifying areas for improvement and celebrating successes
- Supervised and monitored the performance of staff in specialty departments, providing guidance to ensure customer satisfaction and productivity goals were met
- Analyzed sales trends to identify opportunities for increased revenue or cost savings
- Developed training programs for new employees, helping them understand departmental procedures and develop job-specific skills
- Managed inventory levels in specialty departments, ensuring sufficient stock was available at all times
- Resolved conflicts and disciplinary issues within the department
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss
- Cypress
Education
High School Diploma -
Paloma Valley High School
01.2005
Skills
- Supervisory experience
- Computer proficient
- Sale expertise
- Quick learner
- Training development aptitude
- Strategic sales knowledge
- Good listening skills
- Creative problem solving
- Retail materials management
- Money handling abilities
- Tractor-Trailer
- Supply Chain
- Driving
- Freight Experience
- Dispatch Coordination
- Attention to Detail
- Customer Service
- Data Entry
- Dispatch software
- Dispatching procedures
Certification
CDL A
Personal Information
Willing To Relocate: Anywhere
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
Goettl A/C and Plumbing/AllPro Plumbing/Triton Air
05.2024 - Current
Dispatcher
Ecology Auto Parts Inc
05.2023 - 04.2024
Class A CDL Truck Driver
Swift Transportation
01.2023 - 03.2023
Specialty Department Supervisor
The Home Depot
09.2015 - 11.2022
CDL A
High School Diploma -
Paloma Valley High School
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