Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Maribel Crabb

Milliken,CO

Summary

- To seek and maintain full-time position that offers

professional challenges utilizing interpersonal skills.

- Organized and dependable with a positive attitude.

- Trains new hires and mentors struggling workers to

achieve overall team success.

- Organized Team Leader builds positive rapport, inspire

trust.

- Supportive Team Lead with 22 years of experience

leading teams.

- Committed to proactive reorganization for optimized

safety and efficiency.

Overview

28
28
years of professional experience

Work History

Team Lead

Walmart
11.2000 - Current
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Directed and supervised team of 1 to 15 associates
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Customer Service Manager

Walmart
04.1998 - 08.2000
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Increased company sales 5% to 10% YOY by providing customers with quick and friendly service.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
  • Cultivated culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Shift Manager

McDonald's Restaurant
02.1996 - 03.1998
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
  • Promoted positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Handled emergency situations with calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

GED -

Guild
Denver, CO
04.2025

Skills

  • Coaching and Mentoring
  • Workplace Safety
  • Performance Improvement
  • Employee Evaluation
  • Organizational skills
  • Training and development
  • Active listening
  • Coaching

Accomplishments

Apparel Champion


*New Apparel Process Rollout*

- Led team through new process in maintaining a better functioning backroom.

- Taught team new procedures for easier freight flow and cleaner backroom.

- Trained associates how to organize and have better effective time management.

Affiliations

  • Crafting
  • Painting
  • Sewing
  • Scrap Booking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Lead

Walmart
11.2000 - Current

Customer Service Manager

Walmart
04.1998 - 08.2000

Shift Manager

McDonald's Restaurant
02.1996 - 03.1998

GED -

Guild

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Maribel Crabb