Maribel Delcid
Florence,Arizona
Summary
Experienced professional seeking a growth-oriented management role with a company. Dedicated to utilizing expertise to drive organizational success. Eager to join a dynamic team, make a meaningful impact, and continue professional development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Rep II Lead Tech, Pharmacy Service Representative at Specialty Center
CVS Health Specialty Pharmacy
01.2016 - Current
- Assist Specialty patients with inbound and outbound telephone calls
- Assist with Specialty medication for Specialty diseases, entering insurance and copay assistance information
- Running claims, downloading refill orders
- Entering patient demographic
- Customer service care
- As a Lead, responsibilities vary
- Assistance in Conversion chat as Lead/trainer
- Sort through mailbox and distribute possible conversions to reps for completion
- Handle emergent emails that come into the box
- Assist in Main chat as Lead/trainer
- Assist all reps with questions regarding refills, insurance issues, billing issues, computer issues
- Assist in all areas where needed
- Complete refills, SPOC, PAL, complete WIP list daily
- Contact Medical Doctor office for new prescriptions, knowledge of Prior Authorizations via phone call, FAX or Electronically
- Open for the day or Closer for the evening
- Assist in covering for Leads when not available
- Adherence and WIP audits daily, checking accounts are worked correctly.
Front office
Hope Medical and Diabetes Center
10.2014 - 12.2014
- Check in/check out patients, answer multi phone lines, verify Insurance information, copy machine, fax machine, medical records, Generate/receive payments and copays.
OA
Hanger Clinic - Health Care Support Staffing
03.2014 - 05.2014
- Check in/check out patients, answer multi phone line, verify insurance information, referral generation, copy machine and fax machine task.
Home Health Care
Robin Garnett Private Client home
04.2013 - 08.2013
- Personal hygiene, cooking, cleaning, grocery shopping, medication.
Caregiver, Program Coordinator, Biller
My House Senior Living
08.2010 - 03.2013
- Aide in clients home, assist clients with personal care, house cleaning, personal skills, medication assist
- Schedule caregivers into homes, Assist with case management, new client assessment
- Insurance billing.
Direct Care Aide
Soreo Home Health
06.2010 - 07.2011
- Aide in clients home, assist clients with personal care, house cleaning, personal skills, medication assist.
Home Health Aide
Bayada Nurses Inc.
08.2003 - 06.2010
- Assist clients with personal care, house cleaning, personal care skills, and medication.
Billing/Receptionist
Phyllis H Menard LMFT
04.2008 - 01.2010
- Billing, Copy machine, Fax machine, various positions of Customer service
- Private Billing.
Resident Assistant/Caregiver
Desert Pointe at La Reserve
08.2002 - 08.2003
- Assist residents with medication, showers, hygiene, all personal care skills.
Customer Service/Receptionist
Appleone Temporary Service
07.2001 - 11.2001
- Varied positions in customer service and Clerical work
- Assembly work.
Physician Scheduler/Lead
Carondelet Medical Group
08.1999 - 11.2000
- Heavy incoming/outgoing telephone calls, schedule patient appointments, wide range of computer generated documents, receiving telephone calls, New Employee trainer.
Front Office Clerk/Attendance Clerk
TUSD, Tully Accelerated Magnet Elementary School
01.1999 - 05.1999
- Front desk receptionist, data entry, greeting visitors, wide range of computer generated documents, in/outgoing calls
- Pupil Attendance Coordinator.
Referral Clerk
Marco Sprintis, M.D.
06.1996 - 06.1998
- Front desk receptionist, heavy telephone duties, schedule patient appointments, prescription call in’s generated/request patient referrals, billing (Medi-cal/Private Insurance companies)
Education
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- State Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rep II Lead Tech, Pharmacy Service Representative at Specialty Center
CVS Health Specialty Pharmacy
01.2016 - Current
Front office
Hope Medical and Diabetes Center
10.2014 - 12.2014
OA
Hanger Clinic - Health Care Support Staffing
03.2014 - 05.2014
Home Health Care
Robin Garnett Private Client home
04.2013 - 08.2013
Caregiver, Program Coordinator, Biller
My House Senior Living
08.2010 - 03.2013
Direct Care Aide
Soreo Home Health
06.2010 - 07.2011
Billing/Receptionist
Phyllis H Menard LMFT
04.2008 - 01.2010
Home Health Aide
Bayada Nurses Inc.
08.2003 - 06.2010
Resident Assistant/Caregiver
Desert Pointe at La Reserve
08.2002 - 08.2003
Customer Service/Receptionist
Appleone Temporary Service
07.2001 - 11.2001
Physician Scheduler/Lead
Carondelet Medical Group
08.1999 - 11.2000
Front Office Clerk/Attendance Clerk
TUSD, Tully Accelerated Magnet Elementary School
01.1999 - 05.1999
Referral Clerk
Marco Sprintis, M.D.
06.1996 - 06.1998
Similar Profiles
Shanee DavisShanee Davis
Pharmacy Service Representative at CVS Health Specialty PharmacyPharmacy Service Representative at CVS Health Specialty Pharmacy
Himali SoniHimali Soni
Pharmacy Technician at CVS Health Specialty PharmacyPharmacy Technician at CVS Health Specialty Pharmacy
Gloria Tatiana AmezquitaGloria Tatiana Amezquita
District Support Pharmacist at CVS/Health Retail D5-Region42-District 24District Support Pharmacist at CVS/Health Retail D5-Region42-District 24
Maya ValenciaMaya Valencia
Private Nanny at Lauren Gay (Nanny Family)Private Nanny at Lauren Gay (Nanny Family)
Sherri M ButlerSherri M Butler
Director, Special Events at Greater Florence Chamber Of CommerceDirector, Special Events at Greater Florence Chamber Of Commerce