Maribel Dimas
Administration
Anaheim,CA
Summary
Dynamic professional with a proven track record at LKQ Pick Your Part, excelling in customer service and team leadership. Demonstrated exceptional organization and time management skills, enhancing customer satisfaction through effective issue resolution. Adept at data entry and appointment scheduling, fostering a collaborative environment that drives continuous improvement.
Overview
20
20
years of professional experience
Work History
Receptionist
J&S Furniture
06.2024 - 11.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Team Lead
LKQ Pick Your Part
01.2007 - 09.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Buena Park High School
Anaheim, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Office administration
- File management
- Calendar management
- Typing speed
- Office management
Languages
Spanish
Professional Working
Timeline
Receptionist
J&S Furniture
06.2024 - 11.2026
Customer Service Team Lead
LKQ Pick Your Part
01.2007 - 09.2024
Buena Park High School
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