Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maribel Dionisio

Queens,NY

Summary

Seasoned server supervisor with a background in managing restaurant operations and leading teams to success. Skilled in training staff, handling customer complaints, and ensuring operational efficiency. Strengths include leadership, problem-solving abilities, and strong communication skills. Previous roles have resulted in improved team performance, enhanced customer satisfaction, and streamlined processes. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Server/Supervisor

Tacombi
New York, USA
03.2021 - 02.2025
  • Greeted guests with a warm and friendly manner, and guided them to their table.
  • Provided menus and explained menu items, describing ingredients and cooking methods upon request.
  • Organized seating charts for upcoming reservations through Resy.
  • Communicates with servers efficiently to obtain accurate wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Promoted certain food items, appetizers, and specialty drinks to optimize sales.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Analyzed key performance indicators to identify effective strategies.
  • Trained new employees to perform duties.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Addressed and resolved conflicts within the team, maintaining a safe work environment.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Performed weekly inventory checks to ensure sufficient stock levels for all products.

Supervisor

Party City
New York, NY
12.2019 - 11.2021
  • Delivered positive experiences to over 20 customers per hour, in person and during inbound calls.
  • Handled cash drawers on registers, authorizing only $600 of cash funds every shift for the team and me.
  • Approve cashiers' requests, including returns, tax exemptions, price changes, military discounts, and more.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Observe and provide feedback while coaching three employees on a daily basis, encouraging team collaboration
  • Approved transactions during inbound calls by accurately inserting credit and debit card information for purchases over $50.00.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Education

High school diploma - Advanced Regents Diploma

Long Island City High School
Astoria, Queens
06.2019

Skills

  • Cash handling
  • Team building
  • Point of sale systems
  • Feedback collection
  • Data entry software
  • Customer service
  • ATM Maintenance
  • Communication skills
  • Written communication
  • High volume dining
  • Opening and closing procedures
  • Time management
  • Cross-training

Languages

Spanish
Full Professional

Timeline

Server/Supervisor

Tacombi
03.2021 - 02.2025

Supervisor

Party City
12.2019 - 11.2021

High school diploma - Advanced Regents Diploma

Long Island City High School

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Maribel Dionisio