MARIBEL DURAN
Glendale,AZ
Summary
To obtain a position that will help me utilize my skills and has potential for growth. Highly-motivated, with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Counselor Aide
GILA RIVER HEALTH CARE
08.2023 - Current
- Assists Counselors in providing individual and group counseling and monitoring clients during daily living activities
- Supported counselors in designing therapeutic interventions tailored to each client's unique situation
- Documents and records client interactions and observations to more accurately assess client conditions and recovery efforts
- Facilitates support groups and educational programming to provide stakeholders with a better understanding of behavioral health challenges
- Transports clients between facilities as needed
- Adhered to HIPAA requirements to safeguard patient confidentiality
Front Office Administrator/Team Leader
TERI'S HEALTH SERVICE
03.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Verify benefits, and collect payment
- Responsible for referrals that come in through the website portal
- Scanned and stored files and records electronically
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Administrative Assistant/Case Manager
SOLID GROUND WELLNESS IN RECOVERY
12.2020 - 01.2023
- Handled scheduling/ Created and managed effective workflow for staff
- Front desk; answer calls, check clients in, collect co-pays and verify benefits
- Case Management for foster youth and foster family
- Assist with admission's and discharges process
- Create new client's chart and conduct screenings
- Developed referral process to assist client access to special programs and services
Assistant Office Manager
MFI RECOVERY CENTER
09.2019 - 12.2020
- Planned, organized, and directed customer service representatives
- Engaged in highly complex clerical duties
- Supervised 10 +employees
- Acted as a liaison with Riverside University Health System for our Behavioral Health services and our contract through DPSS
- Maintained a work relationship with the social workers of Riverside County to ensure quality of care to mutual clients
- Assisted clinicians with scheduling issues, EHR questions, and addressed all customer service needs efficiently
Customer Service Representative
MFI RECOVERY CENTER
12.2016 - 09.2019
- Checked -in patients, collected co-pays and verified patients benefits
- Answered a high volume of calls, and scheduled appointments for five clinics
- Provided information to clinics and callers according to the Clinic Policies and Procedures; transfer calls as needed; worked with central reception to ensure adequate phone coverage at all times
- Assisted in translating for patients for doctors and clinicians
- Responsible for keeping patients charts organized and properly filed
- Received and Responded to DPSS referrals and maintain a work relationship with social workers
Outpatient Alcohol and Drug Counselor
MFI RECOVERY CENTER
07.2016 - 12.2016
- Assessments, Intakes, Treatment Plans, Discharge Planning, and 1:1 Counseling Sessions
- Communicate with Doctor and nurse regarding MAT services
- Order medication for patient's and verify benefits
- Knowledge of medi-cal standard and private insurance
- Conducted individual and group therapy sessions for outpatient clients
Education
HIGH SCHOOL DIPLOMA -
Mira Loma Christian School
02.2013
ALCOHOL AND DRUG STUDIES -
Intercoast Colleges
Riverside, CA06.2012
Skills
- Administrative Skills
- Multi-Line Telephone Skills
- Verbal and Written Communication
- Data Entry and Database Software
- Customer Service-Oriented
- Appointment Scheduling
- Billing
- Detailed Oriented
- Documentation and Reporting
- Google Doc's
- Bilingual
- Microsoft Office Applications Skills
Timeline
Counselor Aide
GILA RIVER HEALTH CARE
08.2023 - Current
Front Office Administrator/Team Leader
TERI'S HEALTH SERVICE
03.2023 - 01.2024
Administrative Assistant/Case Manager
SOLID GROUND WELLNESS IN RECOVERY
12.2020 - 01.2023
Assistant Office Manager
MFI RECOVERY CENTER
09.2019 - 12.2020
Customer Service Representative
MFI RECOVERY CENTER
12.2016 - 09.2019
Outpatient Alcohol and Drug Counselor
MFI RECOVERY CENTER
07.2016 - 12.2016
ALCOHOL AND DRUG STUDIES -
Intercoast Colleges
HIGH SCHOOL DIPLOMA -
Mira Loma Christian School
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