Maribel Estrada
Hammonton,NJ
Summary
Dedicated Bilingual Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Benefit Counselor
Aon
Hammonton, NJ
09.2020 - Current
- Handle inbound calls in a busy-call center setting.
- Coordinate benefits processing, including enrollments, terminations and claims.
- Review employee enrollments to verify accuracy, inputting information into company database.
- Educate and advise employees on group core plans, voluntary benefits and 401(k) retirement plans.
- Respond to requests for information with open and knowledgeable support to foster interest in available plans.
- Check accuracy and completeness of benefits applications and documents.
- Evaluate efficiency and value of current benefit programs and made recommendations for improvement.
- Research employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Enter and regularly Update Employee data.
- Respond to call backs, emails, messages and any communication from employees to help meet their needs.
Medical Office Assistant
Advocare Advanced Primary Care
Hammonton, NJ
11.2016 - 09.2020
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Managed medical records using an electronic health record system.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Assistant Manager
El Paso Food Market
Hammonton, NJ
06.2011 - 05.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
Medical Assistant
Advocare Pediatric and Adult Medicine
Marlton, NJ
08.2013 - 08.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Bank Teller
Sun National Bank
Mays Landing, NJ
02.2009 - 02.2011
- Provided professional services and support in a dynamic work environment.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
Bank Teller
Bank of America
Hammonton, NJ
03.2007 - 02.2009
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Medical Assistant -
Pennco Tech
Blackwood, NJ02-2010
High School Diploma -
Hammonton High School
Hammonton, NJ06-2007
Skills
- Inbound and Outbound Calling
- Bilingual
- Call Management
- Data Entry
- Positive and professional
- Conflict Resolution
- Critical Thinking
- Computer Proficiency
- Typing proficiency
- Customer Relations
- Administrative Support
- Clerical Support
- Quality Control
- Problem Resolution
Timeline
Benefit Counselor
Aon
09.2020 - Current
Medical Office Assistant
Advocare Advanced Primary Care
11.2016 - 09.2020
Medical Assistant
Advocare Pediatric and Adult Medicine
08.2013 - 08.2015
Assistant Manager
El Paso Food Market
06.2011 - 05.2019
Bank Teller
Sun National Bank
02.2009 - 02.2011
Bank Teller
Bank of America
03.2007 - 02.2009
Medical Assistant -
Pennco Tech
High School Diploma -
Hammonton High School