Maribel Estrada
Hammonton
Overview
16
16
years of professional experience
Work History
Benefit Counselor
Aon
09.2020 - 04.2024
- Manage inbound calls in a busy-call center Remote setting
- Handle Bilingual high call volume accordingly and professionally
- Coordinate benefits processing, including enrollments, terminations and claims
- Review employee enrollments to verify accuracy, inputting information into company database
- Educate and advise employees on group core plans, voluntary benefits and 401(k) retirement plans
- Assessed eligibility of employees for various benefit programs
- Check accuracy and completeness of benefits applications and documents
- Respond to call backs, emails, messages and any communication from employees to help meet their needs
Medical Office Assistant
Advocare Advanced Primary Care
11.2016 - 09.2020
- Greeted patients and visitors in a professional and friendly manner
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries
- Collected payments from patients for services rendered
- Managed medical records using an electronic health record system
- Ensured that all required paperwork was completed accurately prior to submitting it for processing
- Followed HIPAA guidelines to ensure confidentiality of patient information
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization
- Communicated effectively with other healthcare staff members regarding patient care plans
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
Head Supervisor
El Paso Food Market
06.2011 - 05.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Managed customer service inquiries and complaints in a timely manner
- Maintained up-to-date knowledge of company products and services
- Created reports on sales trends, inventory levels, and financial data
Medical Assistant
Advocare Pediatric and Adult Medicine
08.2013 - 08.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Aided medical staff in performing minor surgical procedures
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Educated patients on healthcare topics such as nutrition and disease prevention methods
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Collected samples from patients for laboratory testing purposes
- Filed insurance claims forms in accordance with applicable regulations
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
Bank Teller
Sun National Bank
02.2009 - 01.2011
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Educated customers about different types of banking services available at the branch
- Responded and assisted customers with account inquiries and updates
- Entered transactions into computer and issued customer receipts
- Explained bank services, financial products and applicable fees to customers
- Ordered checks, placed stop payment orders and conducted additional special services for customers
Bank Teller
Bank of America
10.2007 - 03.2008
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Entered transactions into computer and issued customer receipts
- Responded and assisted customers with account inquiries and updates
Education
High School Diploma -
Hammonton High School
Hammonton06-2007
Skills
- Bilingual
- Friendly, Positive Attitude
- Microsoft Office
- Document Translation
- Computer Skills
- Healthcare Benefits
Languages
Spanish
Native or Bilingual
Timeline
Benefit Counselor
Aon
09.2020 - 04.2024
Medical Office Assistant
Advocare Advanced Primary Care
11.2016 - 09.2020
Medical Assistant
Advocare Pediatric and Adult Medicine
08.2013 - 08.2015
Head Supervisor
El Paso Food Market
06.2011 - 05.2019
Bank Teller
Sun National Bank
02.2009 - 01.2011
Bank Teller
Bank of America
10.2007 - 03.2008
High School Diploma -
Hammonton High School
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