Maribel Galvez
Chicago,IL
Summary
Highly proactive manager with 25 years of experience in team leadership in Food Service industry. Background includes sales, management and customer service in fast-paced settings. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
33
33
years of professional experience
Work History
General Manager
Burrito Beach Mexican Grill
10.2010 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
General Manager
Chipotle Mexican Grill
06.2007 - 08.2010
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Teller
South Loop Financial And Currency Services
02.2005 - 02.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Submitted reports on payroll activities.
Crew Chief
Portillo's Restaurant Group
02.1996 - 11.2004
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Assistant Manager
McDonald's
02.1991 - 02.1996
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Richard Daley College
Chicago, ILSkills
- Labor and Food Cost Control
- Training and Development
- Accounts Payable and Accounts Receivable
- Catering Services
- Scheduling and Coordinating
- Time Management
- Maintain Food Safety
- Strategic Methods
Timeline
General Manager
Burrito Beach Mexican Grill
10.2010 - Current
General Manager
Chipotle Mexican Grill
06.2007 - 08.2010
Teller
South Loop Financial And Currency Services
02.2005 - 02.2007
Crew Chief
Portillo's Restaurant Group
02.1996 - 11.2004
Assistant Manager
McDonald's
02.1991 - 02.1996
GED -
Richard Daley College
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