Maribel Garcia
Norwalk,CA
Summary
Operations manager with a strong focus on process improvement and customer relations. Successfully led initiatives that increased service delivery and operational efficiency, resulting in higher customer satisfaction and enhanced team performance. Proficient in human resources management and conflict resolution, building strong relationships in dynamic environments. Dedicated to driving operational efficiency and meeting business objectives.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Operations Manager
Metro Shore Services
Long Beach, CA
12.2021 - Current
- Directed daily operations, implementing strategies to achieve business plan and profitability goals.
- Supervised employee workflows, maximizing productivity and maintaining quality standards.
- Facilitated team meetings to address operational challenges and enhance collaboration.
- Trained staff on operational procedures and safety protocols for compliance.
- Managed budgeting for cruise events, ensuring adherence to allocated amounts.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Monitored inventory levels to ensure stock availability and optimize control.
- Developed standard operating procedures for various tasks to streamline processes.
Assistant Manager of Operations
Metro Cruise Services
Long Beach, California
12.2016 - 12.2020
- Assisted Cruise Terminal Manager in overseeing operations, maintenance, and compliance with federal security regulations.
- Oversaw port service logistics for fleet operations
- Directed the Incentive operational teams to provide outstanding customer service for ships and their passengers.
- Achieved through inspirational leadership, sound commercial judgment and setting consistently high standards.
- Guided team to consistently deliver exceptional passenger experiences at the start and end of journeys while fostering strong relationships with ship personnel.
- Supported daily operations by coordinating team schedules and resources.
- Handled customer inquiries, fostering positive experiences during service operations.
- Created training materials to improve staff understanding of operational protocols.
- Trained employees to collaborate effectively in daily operations and achieve service objectives.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Assisted in problem solving during production or delivery cycles.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Developed recruitment strategies to meet staffing levels for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
Human Resources Manager
Kmart, Sears Holding
Carson, California
10.2002 - 07.2016
- Led recruitment efforts across multiple platforms to attract top talent.
- Developed and implemented effective onboarding programs for new hires.
- Managed employee relations, addressing concerns to foster a positive workplace culture.
- Facilitated training sessions to enhance employee skills and knowledge.
- Administered benefits programs, ensuring regulatory compliance and employee satisfaction.
- Provided counseling and upheld EEO/AA records to promote equality in the workplace.
- Maintained personnel files and entered associate information into an automated system.
Assistant Store Manager
Kmart, Sears Holding
Cudahy, CA
04.1991 - 10.2002
- Managed inventory levels and coordinated stock replenishment to ensure optimal product availability.
- Maintained store standards to enhance customer experience and satisfaction.
- Supervised employees and facilitated customer interactions to enhance overall service quality.
- Assisted in daily operations, including staff scheduling and adherence to operational directives.
- Supported store manager in streamlining daily operations for efficient store performance.
- Organized product displays to promote merchandise and increase visual appeal.
- Onboarded new employees by training on effective sales techniques and customer service practices.
Education
Bachelor of Science - BS - Business Administration and Management, General
California State University
Dominguez HillsSkills
- Business operations management
- Operations coordination
- Process improvement
- Performance tracking
- HR management
- Talent acquisition
- Employee training
- Customer excellence
- Leadership and team building
- Conflict management
- Problem solving
- Schedule management
- Personnel oversight
- Relationship building
- Communication skills
- Employee engagement
Certification
Communications, Cerritos Community College
Notary Public
- State of California-2025-Present
Timeline
Operations Manager
Metro Shore Services
12.2021 - Current
Assistant Manager of Operations
Metro Cruise Services
12.2016 - 12.2020
Human Resources Manager
Kmart, Sears Holding
10.2002 - 07.2016
Assistant Store Manager
Kmart, Sears Holding
04.1991 - 10.2002
Bachelor of Science - BS - Business Administration and Management, General
California State University