Maribel Gonzalez
Pasadena,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To obtain a position in a company that will allow me to grow from within and demonstrate my professional and customer service skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Sales Associate
South Houston Concrete Pipe
Houston, TX
05.2023 - 06.2024
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
Service Receptionist
Showcase Windows
Houston, TX
05.2018 - 05.2020
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Resolved customer problems and complaints.
- Worked closely with team members to deliver requirements , developed solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Administration Supervisor
Mares Molding Systems Inc
Houston, TX
09.2010 - 05.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used QuickBooks to manage bookkeeping and payroll in our office.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Arranged corporate and office conferences for company employees and guests.
- Motivated and supervised 8+ employees on a daily basis.
- Invoiced, Packing Slips, COC and Quality Inspection Control.
- Prepared work orders , bill of lading and shipping orders.
- Enforced all company policies.
- Followed appropriate safety procedure when transporting hazardous material.
- Shipping and receiving
- Shrink wrapped and band merchandize onto pallet for shipping,
- Fork-lift Driver
Secretary AOR 11
Memorial Hermann Transplant Center
Houston, TX
01.2008 - 10.2013
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Translated for is Hispanic patients.
- Used Cerner, Health Quest, Trans chart, Care4 and Sovera.
- Scheduled appointments, prepared patient charts, Clinic was based in 4 Physician Clinic operation.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
GED -
Wharton County Junior College
Wharton, TX1995
Skills
- Customer and client relations
- Multi-line Telephone Systems
- Shipping and Receiving
- Office administration
- Quickbooks
- Verbal and written communication
- Microsoft Works/Words
- Supply ordering
- Billing and Invoicing
- Office management
- Product Sales
- Payment Processing
- Inventory Control
- Sales Development
- Conflict Resolution
- Customer Needs Assessment
- Cash Handling Accuracy
- Commercial construction experience
- Worksite safety
Languages
Spanish
Professional
Timeline
Sales Associate
South Houston Concrete Pipe
05.2023 - 06.2024
Service Receptionist
Showcase Windows
05.2018 - 05.2020
Administration Supervisor
Mares Molding Systems Inc
09.2010 - 05.2016
Secretary AOR 11
Memorial Hermann Transplant Center
01.2008 - 10.2013
GED -
Wharton County Junior College
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