Maribel Gutierrez
Bell Garden,CA
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
24
24
years of professional experience
Work History
Customer Service/Returns Dept Manager
Nora Lighting
Commerce, USA
01.2005 - 07.2020
- Processed Return Goods Authorization (RGA) and investigate reasons for returns
- Work closely with the Tech Dept & report finding of defective items to Vendor
- Reported problematic issues of fixtures to Management & Reps
- Expedited orders & troubleshoot order problems within the Company
- Consolidate distributor annual stock returns based on program sales terms
- Researched short shipments/missing material/duplicate orders
- Filed claims on lost or damaged material
- Received and initiated resolutions for customer complaints
- Trace lost or late orders for customers
- Maintained customer files in computer system and MAS200
- Develop professional relationships with larger accounts, manage details specific to those accounts
- Maintained close relationship with National based Sales Reps & Regional Managers
Patient Financial Service Registrar
U.S.H.W. Medical Group
Vernon, USA
08.2001 - 10.2004
- Greeted patients and visitors in prompt, courteous manner
- Determined patient's needs and process accordingly
- Interview patients, employers or relatives to obtain identifying information, financial and other eligibility data needed
- Explained to patients the applicable billing procedures and policies
- Expedited and schedule all outside referrals
- Assisted patients in completing documents; analyze financial data resources to determine patient's ability to reimburse company- set up payment plans for patients
- Served as a liaison between Employers, Doctors, Attorney's and patients
- Worked closely with Work Comp Claims Examiner and Medical Director relaying the necessary information for resolution of the claim and patient care
- Performed routine clerical duties such as typing, proofreading, data entry, filing, operating office equipment and switchboard
- Accounts receivable and payables on all unpaid private files
Orthopedic Secretary
East Los Angeles Orthopedic Medical Group
East Los Angeles, USA
06.2000 - 08.2001
- Oversaw all aspects of the front office
- Prepared medical files for attending doctor, in-house specialist and or Court date Settlements & Subpoenas
- Generate Report of First Injury
- Explained WORKERS COMP medical benefits to patients
- SET-UP all outside specialty referrals and follow up on medical status
- Proofread and process Medical-Legal reports
- Scheduled surgery appointments with pertinent information
- Report medical status to Insurance Companies and Attorney's
- Typed correspondences as directed
- Sort and deliver mail to proper entities
Asst. Office Manager
Gagesville Dental Office
Huntington Park, USA
11.1996 - 01.2000
- Provided professional customer service
- Perform various administrative office duties
- Verified Insurance and Governmental coverage for Medical care; clarify information necessary in the completion of billing procedures
- Monitor expenditures and provide variance reports
- Typed memorandum reports
- Collections, Accounts Receivable
- Processed debit memos and call on all overdue accounts
- Post and update accounts upon payment
Education
High School Diploma -
Central High School
Los Angeles, CASkills
- Microsoft Office 2000
- Microsoft Office XP
- Microsoft Access
- Microsoft Excel
- Internet Skills
- AS400
- MAS200
- NetSuite
- Staff management
- Team supervision
- Customer service
- Training and mentoring
Languages
Spanish
Full Professional
Timeline
Customer Service/Returns Dept Manager
Nora Lighting
01.2005 - 07.2020
Patient Financial Service Registrar
U.S.H.W. Medical Group
08.2001 - 10.2004
Orthopedic Secretary
East Los Angeles Orthopedic Medical Group
06.2000 - 08.2001
Asst. Office Manager
Gagesville Dental Office
11.1996 - 01.2000
High School Diploma -
Central High School
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