Maribel Hernandez
Esparto,CA
Summary
Responsible Surgery Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling surgeries and appointments. Strong organizational and multitasking skills coupled with strong work ethic. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office, EPIC and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Precedure Scheduler
SUTTER MEDICAL FOUNDATION
11.2003 - Current
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Prepared and processed patient referrals and transfer requests.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- CPT, ICD10 coding
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Spanish translator
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Medical Receptionist
CommuniCare Health Centers
12.2002 - 11.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
King City High School
King City, CA06.2000
Skills
- Calendar and Appointment Management
- Insurance Authorizations
- Office Coordination
- Epic Systems
- Patient Health Information Access
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Updating charts
- CPT Coding
- Insurance Verification
- Disability/FMLA Coordinator
- HIPAA Compliance
- Patient Referral
- Patient Scheduling
- Spanish Translator
Timeline
Precedure Scheduler
SUTTER MEDICAL FOUNDATION
11.2003 - Current
Medical Receptionist
CommuniCare Health Centers
12.2002 - 11.2003
High School Diploma -
King City High School