Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Maribel Hidalgo

El Paso,USA

Summary

Detail-oriented professional with over 21 years of diverse experience in case management, community outreach, mental health, and counseling. Exceptional communication and interpersonal skills, coupled with innovative thinking, foster collaboration and drive positive outcomes across teams. A strong commitment to leveraging extensive expertise ensures impactful contributions in dynamic organizational roles. Proven track record of success enhances team performance and aligns with organizational goals, significantly boosting overall effectiveness.

Overview

22
22
years of professional experience

Work History

Caseworker PRS Level 2

Rite of Passage- PASO
05.2024 - Current
  • As a caseworker I am responsible to conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors. Providing ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities. Responsible to provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation. Responsible for submitting detailed and thorough documentation in compliance with PASO policies and procedures. Making sure, I apply social work best practices for thorough assessments of child’s progress and services provided. Responsible for maintaining regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement. Participate in ongoing supervision and other duties as assigned.

Clinician

Deployed Services- Greensboro, North Carolina
12.2023 - 05.2024
  • As a clinician I am responsible for providing mental health services, as well as monitoring and documenting clients’ mental well-being and overall adjustment to the program. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client service plans, crisis intervention, and reunification planning. I am responsible for conduct intakes upon admission, clinical assessments, and crisis interventions, provide one-to-one counseling sessions weekly, conduct group counseling sessions weekly, provide consultation and documentation regarding clients’ functioning, mental health status. Also responsible for treatment needs, conduct and document client assessments, report significant incidents within accordance with ORR policies and procedures. Works closely with case manager and care coordinators to ensure proper communication, attend all required training, attend all departmental and program meetings to ensure that up-to-date information is received and/or information about policy changes or practice is adhered to and other duties as assigned. Familiarity with HIPAA standards and the maintenance of confidential, sensitive and protected information.

Clinician

Compass Connections East- El Paso, Texas
03.2023 - 10.2023
  • As a clinician I am responsible for: the mental health assessment of unaccompanied youth residents and the development of individualized service plans in alignment with ORR established guidelines, including screening for human trafficking concerns; development and implementation of crisis management plans and ongoing therapeutic support for youth; and the provision of individual and group therapy with identified, measurable goals. Also, responsible to provide youth with, upon admission, a comprehensive orientation on the program’s intent, services, rules, expectations and the availability of legal assistance; and prepare youth and sponsors for post-UC program life via individual and family counseling. Knowledge Job requirements include possessing thorough knowledge of: principles, methods, and procedures for the diagnosis, treatment, and rehabilitation of psychiatric disorders; and the theories, principles and practices for working with traumatized/exploited children and knowledge of ORR regulations and guidelines concerning the provision of psychological services to children in residential shelters; and a familiarity with HIPAA standards and the maintenance of confidential, sensitive and protected information.

Case Manager

Department of Family and Protective Services (CPS), El Paso, TX
07.2019 - 01.2023
  • As a family Based Service worker. I was responsible for responding to crisis situations. Provided time limited in-home services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintain contact with parents and children to achieve treatment goals. Assessed child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family. Interacted objectively with “caretakers” who have abused and/or neglected children in their care. Discussed issues with families related, but not limited to income, money management, and personal relationships that they will probably consider personal and private. Encountered family members who are angry and/or scared. Helped identify resources and community supports available to the family. Assisted parents to recognize behaviors that led to child abuse and/or neglect and empower parents to identify ways to make the necessary behavioral changes. Determined action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing child in substitute care, referring family for immediate crisis intervention therapy or other community resources. Gathered family and kinship information to support the child in a placement, should the child be placed in DFPS custody. Documented all relevant and appropriate information gathered during the investigation and completed all required forms accurately and in a timely manner. Maintained a balance of objectivity and empathic understanding when engaging families living in stressful and crisis situations. Developed and maintained effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Attended and participated in training, meetings, and staffing’s. Performed other duties as assigned and required to maintain unit operations. Promoted and demonstrated appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.

Case Manager

HomeSAFE At El Paso, Texas
09.2018 - 07.2019
  • As a case manager I am responsible for in home services to meet the specific needs of families identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for the safety of the child. Maintain contact with parents and children to achieve treatment goals. Interact with all caretakers who have abused or neglected children in their care, to make sure the children are being cared for properly and that their basic needs are being met. Discussed with family related issues to income, money management, and personal relationships. Assist parents in recognizing behaviors that lead to child abuse and or neglect and empower those parents to make the necessary changes. Identify resources and community support available for families. Determine actions to be taken to remove or reduce immediate threats to the safety of a child to include working with families who can assist in keeping the children safe. Referring family to immediate crisis intervention therapy or other community resources. Help families maintain a balance of objectivity and empathetic understanding when families are living in stressful and crisis situations. Develop and maintain effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.

HCS Supervisor

Emergence Health Network At El Paso, Texas
09.2014 - 09.2018
  • As the supervisor for Health Community Services, I was responsible for reporting to the Administrative Director of Authority/IDD, day to day management of Texas Home Living Authority program and HCS services to include, waiver programs, enrollments, Community First Choice, as well as all other programs or services identified under the department; Responsible for establishing and maintaining, on an ongoing basis, all contractual related standards and requirements governed by state; promote regular and ongoing opportunities for all staff to give feedback on program operations. The program provides service coordination for consumers with intellectual and developmental disabilities. As a supervisor I am responsible for supervising services are coordinated, plan and implemented of the treatment plan, oversee rehabilitative services are provided to include general symptom management, community living skills, and employment related skills to increase client’s independence and increase their ability to maintain community tenure, responsible for all trainings and updates coming out form the state on a regular basis regarding service coordination. Conducting adult needs strengthen assessment (ANSA) for clients who were diagnosed with a variety of mental health diagnoses such as depression, bipolar and/or schizophrenia every 6 months, assisted with the Child and Adolescents Needs Assessment (CANS) every 6 months.

Program Coordinator

Strengthening Families- Aliviane Inc At El Paso, Texas
05.2011 - 09.2014
  • As the Program Coordinator, I was responsible for the overall supervision of the program. The program provides parenting classes for youth between the ages of 12- 16 years of age. Responsible for maintaining records/ database of projects, program, agencies, and individuals participating in program. Must plan and develop ATOD alternative activities for families almost monthly to promote prevention and awareness of drugs and alcohol in the community. Responsible for making sure program meets all key measures required by state, making sure all staff follow policy and procedures for both agency and DSHS, for providing ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual participant needs. Have accountability for the care, coordination and discharge planning of all participants that enter our program. Attending staff meetings or training events required. Responsible for partnering with other agencies and obtaining Memorandums of Understanding and for preparing and submitting all reports (monthly, semiannually).

Case Manager

PPI-Aliviane Inc. NO-AD At El Paso, Texas
11.2010 - 05.2011
  • As a case manager, I was responsible for providing parenting classes to women who are either pregnant or are post-partum, with children under 18 months of age. Responsible for providing ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual participant needs. Have accountability for the care, coordination and discharge planning of all participants. Act as participant advocate with Child protective services, truancy court, probation, or parole officers, provide referrals to other agencies in community that offer benefits to individual. Responsible for teaching self-esteem, management and coping of stress, positive communication skills and self-strengthening plans to promote family bonding and unity within families, to promote success for everyone. Work closely with probation, parole, truancy court and Child Protective services to initiate a team effort.

Investigator

Department of Family and Protective Services, Child Protective Services At El Paso, Texas
02.2008 - 09.2010
  • As an investigator for the Department of Family and Protective Services, I was responsible for investigating alleged abuse, neglect, and exploitation of children to determine if abusive or unsafe conditions existed and took appropriate action to ensure the safety of children. Interviewed children and adults concerning allegations of abuse, neglect, and exploitation to ascertain the validity of allegations, document living conditions, and determine the need to remove children from an unsafe environment. Informed clients of available social service programs to assist them with their needs. Conducted follow up visits to ensure the safety of children was being maintained and support programs were in place. Testified in court to accurately to relate the circumstances of cases being investigated. Established and maintained case management files, to include computer databases, to provide accurate recording and availability of case information.

Case Manager

PPW-Aliviane Inc At El Paso, Texas
03.2004 - 02.2008
  • As a case manager, I was responsible for providing ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs. Helped with the management and discharge planning. Had accountability for the care, coordination, and discharge planning of all patients. Acted as patient advocate, provided referrals to other agencies in community that were of benefit to individual clients. Promoted effective and efficient utilization of clinical resources. Mobilized resources and interviews, as needed, to achieve expected goal to assist in achieving desired clinical outcomes within the desired timeframe. Responsible for teaching job readiness, relapsed prevention and other required programs for facility, to increased employment and success for each individual when on their own. Provided home visits for patients that are no longer in facility to ensure the client and family were adjusting to their new environment. Responsible for providing individual and group counseling through the Access to recovery program. In charge of collecting Government Performance and Results Act Enacted in 1993 (GPRA) on all females in my caseload. The GPRA helped measure data on women and their minor children who participated in treatment as required by grant. Work closely with Drug Court Setting, counselors and residential staff to initiate a team effort.

Education

Master’s degree - Clinical Counseling

Webster University
09.2017

Bachelor's Degree of Science - Social Psychology

Park University
01.2003

Skills

  • PC Literature includes IMPACT, Anasazi, Microsoft Office, Avatar and Impact
  • Clerical, Administrative, Data Entry, Customer Service and Organizational Skills
  • Verbal and Written Communication
  • Clinical Case Needs Assessment
  • Case Management Tracking
  • Family Reunification
  • 300 Practicum and Internship hours completed at Winchester House A shelter for males who are between the age of 16- 24 years of age and consider homeless
  • Conducted Psychosocial assessments with all individuals assigned to me during my internship
  • Completed case notes following the SOAP method (Subjective, Objective, Assessment, and Plan) of counseling for all youth
  • Carried out a behavioral plan agreement that in exchange for housing they would either attend school and or get a job Track good and negative behavior, school grades and attendance in groups Organized and conducted individual sessions and or groups with youth Topics discussed were preparation for adulthood, bullying, self-esteem, values, and healthy habits among other topics

LANGUAGES

Bilingual -English and Spanish

Timeline

Caseworker PRS Level 2

Rite of Passage- PASO
05.2024 - Current

Clinician

Deployed Services- Greensboro, North Carolina
12.2023 - 05.2024

Clinician

Compass Connections East- El Paso, Texas
03.2023 - 10.2023

Case Manager

Department of Family and Protective Services (CPS), El Paso, TX
07.2019 - 01.2023

Case Manager

HomeSAFE At El Paso, Texas
09.2018 - 07.2019

HCS Supervisor

Emergence Health Network At El Paso, Texas
09.2014 - 09.2018

Program Coordinator

Strengthening Families- Aliviane Inc At El Paso, Texas
05.2011 - 09.2014

Case Manager

PPI-Aliviane Inc. NO-AD At El Paso, Texas
11.2010 - 05.2011

Investigator

Department of Family and Protective Services, Child Protective Services At El Paso, Texas
02.2008 - 09.2010

Case Manager

PPW-Aliviane Inc At El Paso, Texas
03.2004 - 02.2008

Bachelor's Degree of Science - Social Psychology

Park University

Master’s degree - Clinical Counseling

Webster University

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Maribel Hidalgo