Maribel Johnson
Baltimore,MD
Summary
Dedicated and conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. A Team player who is comfortable in fast-paced environments. Effective in handling direct inquiries, implementing policies and executing responsibilities. Extensive experience collaborating with different personalities, promptly identifying needs and recommending solutions and services to accomplish goals. Strong communicator focused on delivering outstanding care.
Overview
12
12
years of professional experience
Work History
Amazon Associate
Amazon
Baltimore, MD
05.2022 - Current
- Work varied hours, days, nights as business needs dictate.
- Fulfillment of customer orders in time intensive environment with care effectivity and efficiency.
Amazon Flex Delivery Driver
Amazon
Baltimore, MD
06.2021 - 12.2021
- Completed on-time deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Minimized company liability and risks to loads by obeying traffic laws.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Homemaker
Home
Baltimore, MD
07.2017 - 06.2021
- Move from Germany to USA 06/2017
Assistant to Manager/Deputy CEO
Santander Consumer Bank AG
Moenchengladbach, North Rhine Westfalia (Germany)
12.2015 - 06.2017
- Creation of presentations of all kind for board of directors’ meetings, works council meetings,
- Santander Consumer Finance Germany as well as a variety of external meetings
- Monitoring and tracking of hospitality logs
- Preparation of internal as well as external meetings including printing of documents which are subject to the meetings and creation of briefings
- Coordination of meetings
- Administrative operations o Telephone correspondence o Sending of business letters and Christmas cards o meeting inquiries o coordination of business travels
- Support in the area of procurement
- Purchases and administration of materials via Inplan
- Telephone and written user support on inquiries regarding the ordering system Inplan
- Processing and forwarding of incoming mail
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Assistant to Pool of Managers
Santander Global Facilities S.L
Moenchengladbach, North Rhine Westfalia (Germany)
05.2014 - 12.2015
- Coordination of Appointments
- Independent coordination and directing calendars/schedules of all Managers
- Collection and redirection of theme specific data
- Travel bookings
- Travel expense accounting
- Reservations of all kind
- Writing letters and further correspondence
- Translations in word and speech, especially of correspondence in German, English and Spanish
- Support in inquiries and projects
- Telephone support
- Controlling of bills/invoices
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Junior Project Account Manager
NEUREUTER FAIR MEDIA GmbH
Essen, North Rhine Westfalia (Germany)
03.2013 - 09.2013
- Collection of data and orders
- Creation of schedules
- Drawing up production plans
- Creation of Price structures
- Participation in the creation of various online ordering systems
- Campaign management
- Creating letters and letters of formal notice
- Consultation/care international as well as national customers
- Registration - and space selling for exhibition catalogs in German and English language
- Marketing of mass media (online and offline) in German, English and Spanish language
- Translation of correspondence of the English language into the German-language and back, as well as by the Spanish language into the German language and back
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Essen Student Assistant
NEUREUTER FAIR MEDIA GmbH
Essen, North Rhine Westfalia
08.2009 - 03.2013
- Telephone customer care/sales
- Registration - and selling of advertising space
Bilingual Marketing Assistant
American Consulate General
Duesseldorf, North Rhine Westfalia (Germany)
11.2011 - 11.2011
- Marketing American products and services to German importers, distributors and wholesalers.
- Translation of product literature and cooperation offered by US companies in an independent Project work.
- Arrangement of appointments for cooperation meetings.
- Designing market reports.
- Acquisition of potential customers.
- Assistant of the commercial representatives.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Bilingual Marketing Assistant
American Consulate General
Duesseldorf, North Rhine Westfalia (Germany)
11.2010 - 11.2010
- Marketing American products and services to German importers, distributors and wholesalers.
- Translation of product literature and cooperation offered by US companies in independent Project work.
- Arrangement of appointments for cooperation meetings.
- Designing market reports.
- Acquisition of potential customers.
- Assistant of commercial representatives.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Intern as a Trading Assistant
American Consulate General
Duesseldorf, North Rhine Westfalia (Germany)
03.2010 - 04.2010
- Marketing American products and services to German importers, distributors and wholesalers
- Translation of product literature and cooperation offered by US companies in independent Project work
- Arrangement of appointments for cooperation meetings
- Designing market reports
- Acquisition of potential customers
- Assistant of commercial representatives
Education
Master of Arts - Anglophone studies
University Duisburg Essen (Germany)
Essen (Germany)09.2014
Bachelor of Arts - Anglophone Studies / Spanish Language And Culture
University of Duisburg
Essen (Germany)03.2011
Foreign Language Correspondent Completed Examination - English And Spanish
Chamber of Commerce in Düsseldorf (Germany)
Duesseldorf (Germany)07.2004
Commercial Assistant For Foreign Languages - English And Spanish
Vocational School Berufskolleg Dinslaken
Dinslaken Germany05.2004
High School Diploma -
Mercator Gymnasium
Duisburg (Germany)07.2002
Skills
- Microsoft Office/Suite
- Calendar Management
- Microsoft Outlook
- CRM-System
- Data Entry
- Client Engagement
- Customer Service
- Professional and Courteous
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
Additional Information
- 08/17/2022
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Fang
Timeline
Amazon Associate
Amazon
05.2022 - Current
Amazon Flex Delivery Driver
Amazon
06.2021 - 12.2021
Homemaker
Home
07.2017 - 06.2021
Assistant to Manager/Deputy CEO
Santander Consumer Bank AG
12.2015 - 06.2017
Assistant to Pool of Managers
Santander Global Facilities S.L
05.2014 - 12.2015
Junior Project Account Manager
NEUREUTER FAIR MEDIA GmbH
03.2013 - 09.2013
Bilingual Marketing Assistant
American Consulate General
11.2011 - 11.2011
Bilingual Marketing Assistant
American Consulate General
11.2010 - 11.2010
Intern as a Trading Assistant
American Consulate General
03.2010 - 04.2010
Essen Student Assistant
NEUREUTER FAIR MEDIA GmbH
08.2009 - 03.2013
Master of Arts - Anglophone studies
University Duisburg Essen (Germany)
Bachelor of Arts - Anglophone Studies / Spanish Language And Culture
University of Duisburg
Foreign Language Correspondent Completed Examination - English And Spanish
Chamber of Commerce in Düsseldorf (Germany)
Commercial Assistant For Foreign Languages - English And Spanish
Vocational School Berufskolleg Dinslaken
High School Diploma -
Mercator Gymnasium