Maribel Lara

Area Supervisor

Kohls Department Store

Garland, Texas

12.2000 - Current

Supervised daily operations in a high-volume retail environment.
Trained and mentored team members on store policies and procedures.
Managed inventory levels and ensured accurate stock placement.
Conducted performance evaluations and provided constructive feedback to staff.
Implemented visual merchandising standards to enhance product displays.
Coordinated employee schedules to optimize labor efficiency and coverage.
Resolved customer issues promptly to maintain satisfaction and loyalty.
Collaborated with management on strategic planning initiatives for store growth.
Monitored employee performance, providing feedback and coaching as needed.
Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
Trained new employees on policies, procedures, product knowledge, customer service techniques.
Enforced company policies while maintaining a fair and consistent approach among staff members.
Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
Maintained records of team member productivity, attendance, and other metrics related to job performance.
Responded promptly to any emergency situations that may have arisen during business hours.
Provided guidance to team members on proper procedures for handling customer inquiries.
Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Developed and maintained a positive working environment for all staff members.
Managed payroll activities including timesheets submission and approval process.
Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Developed and implemented truck loading processes to simplify and maximize drivers' time.
Ensured accurate inventory levels through periodic counts and cycle counting.
Analyzed sales data from various reports to determine areas where improvements could be made.
Developed strategies for improving customer satisfaction ratings across all stores in the area.
Facilitated communication between departments within the organization to ensure successful collaboration.
Planned and coordinated promotional events to increase customer traffic at store locations.
Conducted regular safety audits to ensure compliance with occupational health standards.
Prepared reports based on documented inventory use and labor hours.
Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
Trained new employees on company policies and procedures.
Secured company assets by verifying and auditing outbound shipments and returns.
Resolved customer complaints and issues swiftly to maintain high service standards.
Managed team performance through regular evaluations, feedback, and goal-setting.
Fostered positive relationships with customers to enhance satisfaction and loyalty.
Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
Conducted regular training sessions to improve staff skills and knowledge.
Oversaw recruitment, hiring, and onboarding processes to build a high-performing team.
Utilized technology and software to enhance efficiency, accuracy, and customer experience.
Acted as a liaison between the area teams and senior management to facilitate effective communication.
Coordinated daily operations across multiple locations to ensure efficiency and effectiveness.
Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Counted and balanced registers.
Identified appropriate solutions to minimize issues and quickly solve problems.
Coached staff on strategies to enhance performance and improve customer relations.
Used Point of Sale register system to complete transactions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Evaluated store performance and incorporated feedback to implement improvement plans.
Processed credit card payments and counted back change and currency with accuracy rate.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Researched out-of-stock items to find additional inventory in other store locations.
Determined complete order accuracy by examining merchandise to verify price and quantity.

Summary

Overview

Work History

Area Supervisor

Education

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Area Supervisor

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