MARIBEL LLUBERES
JACKSONVILLE
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Sales and Customer Service with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Expert retail sales professional offering 15 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Burlington Coat Factory Warehouse
10.2023 - 01.2024
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Obtained referrals with existing clients to generate new business, boosting overall sales 100%.
General Manager
Top Wireless, Inc
12.2021 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager
Metropcs By T-mobile
07.2017 - 08.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
Education
Associate of Arts -
BMCC COLLEGE
New York, NY10.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Goal-Oriented
- Business growth and retention
- CRM Software
- Fluent in Multiple Languages (Spanish and English)
- Payment Processing
- Sales Presentations
- Marketing promotions
- Cash Handling
- Opening and closing procedures
- Point of sale operation
- Food safety and sanitation
- Stock management
- Sales Quota Achievement
- E-commerce Support
Additional Information
- Language: Spanish and English
- Awards: AT&T best Top Sales every month, Best one of the Best in the Store With 100%
Mystery Shopper.
- Microsoft Office, CRM, Epaywebpos retail portal system, Incomm Agent Solution
Clover, Square.
- XFINITY Portal -Customer Activation, T-Mobile Portal, Ultra Mobile Portal,
Cricket Portal, H20, AT&T, Metropcs by T-Mobile,
Boss Revolution Portal, Tila Portal, Acima Leasing Portal, Progressive Portal.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Sales Essentials Certificate
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Customer Service Representative
Burlington Coat Factory Warehouse
10.2023 - 01.2024
General Manager
Top Wireless, Inc
12.2021 - 06.2023
Sales Manager
Metropcs By T-mobile
07.2017 - 08.2020
Associate of Arts -
BMCC COLLEGE