Maribel Lopez
Orosi,CA
Summary
Knowledgeable Sales Associate fluent in both English and Spanish and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Skilled Sales professional with 3 years of experience in diverse environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Have a flexible communication style to fit any situation. I am actively seeking new positions which will challenge and further my acquired skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
AT&T Inc.
Hanford, California (CA)
02.2019 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Educated customers on promotions to enhance sales.
- Drove team revenue totals by bringing in over $1300 in sales monthly.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
Customer Service
Direct TV
Hanford, California (CA)
04.2018 - 02.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Suggested new procedure to persuade cancelling customers to stay with company
- Regularly exceeded daily sales and product add-on quotas
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
Insurance Sales Agent
Fiesta Insurance Franchise Corporation
Visalia, California (CA)
03.2018 - 06.2018
- Provided leadership and training for new agents regarding industry best practices and company policies, for new agents on the sales process and relationship building, while maintaining current accounts and sales numbers
- Consistently met or exceeded company sales goals for new policies
- Presented and clearly explained insurance policy options based on clients' needs and goals
- Prepared necessary paperwork to process insurance sales and renewals
- Developed productive working relationships with car dealers, loans Processors and other business partners in the community
- Researched coverage and premium options and supplied clients with the best coverage available
- Processed applications, payments, corrections, endorsements and cancellations
Education
High School Diploma -
Orosi High School
Orosi, CA06.2014
Some College (No Degree) - Communications
Reedley College
Reedley, CASkills
- Bilingual in Spanish
- Energetic self-starter
- Store opening and closing
- Product and service sales
- Point of sale knowledge
- Excellent communication skills
- Cash register operation
- Cash Handling
- Customer Service
- Quick Learner and Adept Multi-tasker
Timeline
Retail Sales Associate
AT&T Inc.
02.2019 - 03.2020
Customer Service
Direct TV
04.2018 - 02.2019
Insurance Sales Agent
Fiesta Insurance Franchise Corporation
03.2018 - 06.2018
High School Diploma -
Orosi High School
Some College (No Degree) - Communications
Reedley College