Maribel Lopez
San Leandro,CA
Summary
Diligent professional with a solid background in cardiovascular health at Stanford Hospital. Skilled in supporting system functions and facilitating multiple projects to ensure seamless coordination and effective goal alignment. Acknowledged for consistently enhancing team productivity in various cardiology roles and accomplishing strategic objectives. Desire to leverage existing skills, progress into health system applications, and utilize data analytics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cardiovascular Health Liaison
Stanford Cardiovascular Clinic
05.2022 - Current
- Coordinates with IT to make sure Providers have access to appropriate visit types, departments and building blocks for clinic templates
- Submit New Provider Requests and attend Providers onboarding meetings
- Build templates for incoming Providers, current Providers/Fellows/APPs and testing centers in Cardiovascular Health for an array of locations/clinics: Palo Alto, South Bay, Pleasanton, etc
- Build resource templates for Glucose Test CV Med
- Coordinated result driven projects for Provider LOAs/Departures, created spreadsheets and assisted with reschedules
- Create slots for Providers/APPs and close clinics in Epic for CV Med, Vascular and CT Surgery
- Run DAR-Department Appointment Reports in Epic
- Assist Providers based on sub-specializations such as: make up plans/and dates to best accommodate patient and Providers
- Reschedule patients and testing
- Create Excel spreadsheets reports for over 50-100 patients
- Review ~40+ Providers template in Epic and insert data in Excel Dashboard to verify commitment policy is met each month
- Supported Cardiology NAO Project, updated specialties, template blocks in Epic to support organizations workflow and optimize the application
- Secure clinic rooms through Outlook
- Interview and train master schedulers, in addition to new patient coordinators. Maintained up-to-date knowledge of both roles.
- Assign and redirect 90+ incoming referrals in the Cardiovascular New Patient work queue to appropriate sub-specializations or other SHC work queues based on diagnose codes
- Review referrals, medical records, attachments and communication notations by RMD to confirm referrals are being assigned correctly
- Contact patients/close referrals that are not authorized/approved
- Coordinated multiple projects simultaneously, ensuring timely completion
Patient Administration Specialist II
Stanford Cardiovascular Clinic
11.2019 - 05.2022
- Conduct detailed intake/screening for lymphedema, preventive, sports, and general cardiology new patients to triage for clinical team
- Assist with other cardiovascular Subspecialties such as arrhythmia, heart failure, congenital, women's heart health assessments
- Assign referrals to the appropriate subspecialty or testing departments within cardiology based on diagnoses codes
- Redirect new referrals outside of cardiology such as neurology, rehabilitation services, and hypertension center
- Answer multiple calls; screen and route calls to appropriate staff members
- Schedule 10-13 patients a day based on specialty/locations
- Facilitate appropriate verifications and ensure authorizations are complete before patient is seen for visit
- Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks
- Answer non-clinical CRMs, as well as non-clinical patient messages, escalating where appropriate
- Connect with the clinical team to coordinate testing such as: echocardiograms, VO2,EKG, CPX, L-Dex, Holter monitors, etc
- Collaborate with Program specialist to accommodate patients in concierge programs and international services
- Request/Review outside records for transfer of care, second and third opinions
- Assisted with problem-solving project using A3 project in Preventive Cardiology working with the interdisciplinary team (review urgent and routine referrals, categorize based on date created, reviewed, and diagnoses)
- Assist with chart review and referral review to provide better access to patient care coordination, update on interventions, and QI updates
Care Coordinator
University Healthcare Alliance-Stanford
10.2018 - 11.2019
- Performed various clerical functions that set up a solid flow toward transitioning the patient to the next care setting
- Collaborated with the Palliative Medical Director to reduce hospital readmissions and referred to appropriate transitional care team
- Reviewed census of 70+patients and participated in inpatient rounds to identify high risk high need patients with interdisciplinary team
- Conducted post discharge calls for health plans and referred to appropriate health plan for case management, hospice or palliative
- Collaborated with RN Case Managers and assisted with contacting skilled nursing centers to make sure patient was safe discharging
- Performed home visits after patient discharged from hospital to provide in-home services such as catheter change, oxygen tank support, and wound garment dressing changes
- Ordered DMEs and assisted with referrals to home health agencies and skilled nursing facilities
- Worked with authorization department at UHA for referral approval and/or assistance with appropriate CPT codes for Home Health, DMEs
- Interview RNs and Coordinators for Coordination Team
Senior Service Coordinator
MidPen Housing
08.2017 - 10.2018
- Provided general service management in Alameda County from intakes, education, assistance with application process, and referral of residents to service providers in the community
- Partnered with Mercy Brown Bag, Meals-on-Wheels, Hearing without Limits, Onlok, transportation services, home health aides, and Habitat for Humanity
- Acted as an advocate and resource for residents in low-income communities
- Administered 100+ functional assessments, surveys, and questionnaires regarding income and health
- Explained the importance of Vial of Life and made sure residents forms were up to par
- Participated in interdisciplinary team meetings to improve residents' safety and quality outcomes in the aging community
- Supervised Samuel Merritt Student Nurses
- Managed a high volume of resident requests, ensuring timely and effective service delivery.
Relief Dietetic Assistant
Stanford Healthcare Call Center
04.2018 - 09.2018
- Assessed and interpreted data about the patient's status to identify age-specific needs and provide the care needed
- Input formula/diet plans according to physician diet order in Health Touch
- Processed patient diet orders and customer orders, including patient/family-initiated orders and those patients' needing assistance
- Managed requests for diet changes or meal requests via phone, computer, fax, or written format
- Coordinated delivery of all tube feeding and oral supplement orders
Care Manager - CNA
Sunrise Assisted Living
04.2015 - 05.2017
- Trained/Interviewed and managed caregiver schedules to reflect rescheduling, logging, or modification of assignment sheets
- Monitored, evaluated, and reported resident information to the appropriate personnel, with timely escalation of all urgent matters and complex cases to the ALF and Reminiscence Coordinator
- Assisted with serving meals, ambulating, and positioning residents
Education
Bachelor of Science - Gerontology
California State University
Sacramento, CA05.2017
Associate Degree - Administration of Justice
Modesto Junior College
Modesto, CA12.2014
Skills
- Microsoft Office Suite
- EMR systems
- Salesforce database
- Clinical decision support systems
- Clinical process knowledge
- Workflow efficiency
- Project management experience
- Clinical workflow optimization
- Development of ISPs/Care plan
- Problem-solving abilities
- Detail orientated
- Medical terminology
Certification
- First Aid Certified
- BLS, American Heart Association
Awards
- Extraordinary Healthcare Partner in CNO, Dr. Dale Beatty, 03/01/21
- Employee of the Month, Sunrise Assisted Living of Fair Oaks, 05/01/16
- Employee of the Month, Sunrise Assisted Living of Fair Oaks, 07/01/15
- TRIO/Student Services Honor-Scholarship Award, 03/01/14
Languages
Spanish
Native or Bilingual
Timeline
Cardiovascular Health Liaison
Stanford Cardiovascular Clinic
05.2022 - Current
Patient Administration Specialist II
Stanford Cardiovascular Clinic
11.2019 - 05.2022
Care Coordinator
University Healthcare Alliance-Stanford
10.2018 - 11.2019
Relief Dietetic Assistant
Stanford Healthcare Call Center
04.2018 - 09.2018
Senior Service Coordinator
MidPen Housing
08.2017 - 10.2018
Care Manager - CNA
Sunrise Assisted Living
04.2015 - 05.2017
- First Aid Certified
- BLS, American Heart Association
Bachelor of Science - Gerontology
California State University
Associate Degree - Administration of Justice
Modesto Junior College
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