Maribel Lopez-Figueroa
Rio Rico,AZ
Summary
Fluently bilingual, capable of building productive relationships. Focusing mainly in Customer Service and the Transportation Industry for more than Seventeen years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Sub-Contractor
OnTrac
04.2020 - Current
- Expedited urgent deliveries by prioritizing businesses effectively under tight deadlines, without compromising quality or accuracy.
- Consulted with customers to assess needs and propose optimal solutions.
- Investing and managing day-to-day operations
- Create my own route and mapping to complete task before 11:59PM.
- Lifting and delivering over 80 Pounds.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Contacted customers to confirm delivery details and locations.
Service Distribution Clerk
United States Postal Service
02.2019 - 04.2020
- Assisted with mail distribution.
- Sold products and services at window operation.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Upsold services like insurance and tracking.
- Sorted and placed mail into mailboxes with accuracy and efficiency.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Helped customers by carrying oversized parcels.
- Picked orders, scanned products and packed boxes.
Casual Mail Handler
United States Postal Service
11.2016 - 02.2019
- Sorted mail according to size, shape, and destination.
- Moved bulk containers and large parcels with pallet jacks.
- Operated machinery to load and unload from dock and Semi's.
- Placed mail into DPS systems for zone and coding.
- Collection of mail from public drop off locations.
- Emptied mail into running metal belts for proper local post office set up and distributing.
- Prepping mail containers for all zip codes for new shift 24/7 turn-around.
- Delivered mail to main plant operations when missed dispatch at local post offices.
Bilingual Customer Care Specialist
Infinity Auto Insurance
06.2014 - 09.2016
- Answered an average of 85 calls per day by addressing customer inquiries, underwriting and payments
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Met all quality and audit percentages to comply with great customer service experience., Answered an average of 85 calls per day by addressing customer inquiries, underwriting and payments
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Met all quality and audit percentages to comply with great customer service experience
- Increased efficiency and team productivity by promoting operational best practices.
Customer Resolution Agent
APAC Customer Services
12.2012 - 07.2014
- Inbound and outbound customer service calls involving billing, payments, services and transfers of service for four major electric companies in Texas.
- Assisted fellow-representatives with supervisor calls on a daily basis.
- Floor walked and mentored new hire employees with software systems and quality audit call flows.
- Maintained friendly and professional customer interactions.
- Completed retention-focused projects from scoping through execution.
- Communicated professionally with colleagues, freelancers and clients.
Multilingual Customer Service Representative
Afni, Inc.
06.2007 - 10.2012
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Directed calls to appropriate individuals and departments.
- Helped drive sales goals and achieve monthly quotas
- Asked open-ended questions to assess customer needs
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2007
Skills
- Post office distribution operations
- Shipping and receiving professional
- Plant operations oversight
- Codes and zoning
- Credit card processing
- Multi-line phone talent
- Self-motivated
- Package Delivery & Mapping
- Computer Software Knowledge
- Business Entrepreneur
- Resolution & De-escalation
Certification
* City of Tucson Ward V Council Office, 'Honor Roll Award' for academic excellence in the 2007-07 school year.
* Afni Presents, Certificate of Recognition for dedicated annual service.
* Afni Presents; Congratulations in achieving 100% QUALITY CALL.
* United States Postal Office awarded: ENGAGEMENT MOST VALUABLE PLAYER of the Tucson Processing and Distribution Team.
* United States Postal Service: Certificate of Appreciation for hands on CARRIER ACADEMY.
Languages
Spanish
Professional Working
Timeline
Independent Sub-Contractor
OnTrac
04.2020 - Current
Service Distribution Clerk
United States Postal Service
02.2019 - 04.2020
Casual Mail Handler
United States Postal Service
11.2016 - 02.2019
Bilingual Customer Care Specialist
Infinity Auto Insurance
06.2014 - 09.2016
Customer Resolution Agent
APAC Customer Services
12.2012 - 07.2014
Multilingual Customer Service Representative
Afni, Inc.
06.2007 - 10.2012
High School Diploma -
Pueblo High Magnet School
Similar Profiles
ISAIAH BEPPUISAIAH BEPPU
Sort Manager at OnTracSort Manager at OnTrac
Kevin McElroyKevin McElroy
Operations Manager at OnTracOperations Manager at OnTrac
BEATRIZ RIVERABEATRIZ RIVERA
Delivery Driver at OnTracDelivery Driver at OnTrac
Kenia ZambranoKenia Zambrano
Package Handler at OntracPackage Handler at Ontrac
Armando GomezArmando Gomez
Total Truck Care Account Manager at Loves Travel Stop and Country StoresTotal Truck Care Account Manager at Loves Travel Stop and Country Stores